My husband and I just returned from a wonderful three-night stay here, and I would definitely choose it again next time. Although there's a complimentary hotel taxi from the train station, we chose to take the easy ten-minute walk and arrived to find a family-owned hotel that was charming in an old-world way, with staff that was welcoming and warm and helpful. Our room, a double, was spacious, comfortable, and pristinely clean (the most important quality in a hotel room). Lots of ambience, with the exposed beams of dark wood, dark-wood paneled doors, some white-plaster walls, some whitewashed wood-paneled walls, walls hung with gold-framed mirrors and sepia photos of the mountains and, in the bathroom, earthy green floral tiles on the ceilings, walls, and floors, and hammered brass fittings. The beds were like drifts of snow, blissful to fall into at night: fluffy down duvets and generous feather pillows, all encased in white cotton damask sateen. Our windows were the width of the room and opened onto a lovely geranium- covered balcony with a view of the Matterhorn and the valley below. Inside, the carpet was very new and clean, with a pretty fleur-de-lis pattern. The bathroom was well-fitted, with a tub-with-shower, a magnifying mirror that was handily detachable from the main mirror, and a hair-dryer with three speeds and heat setting that actually left my hair looking fabulous. The white, waffle-weave, cotton robes in the room are a luxurious touch, as are the slippers. Minibar, hotpot, and TV with about sixty channels that worked excellently, with a couple of English news channels. Room service was great: ten minutes after my call to the front desk, someone brought up an iron and ironing board. I must rave about the complimentary hot breakfast buffet that highlights some of the best Swiss specialties. Every morning, six to eight different fresh-baked breads including croissants, coffee cakes, soft rolls, baguettes, and crusty whole-wheat loaves. A selection of four to five cheeses, hard and soft. About four different cold cuts of meat. Scrambled eggs, hard-boiled eggs, bacon, and baked beans. A fresh and delicious muesli-and-fruit mix. Fruit cocktail. Whole fresh fruits. Breakfast cereals and milk. Fruit juices. Tea. Coffee. Special mention must be made of the hot chocolate drinks you can make at the breakfast bar with hot milk -- Swiss chocolates makes most delicious cocoa ever. I was able to go hiking all day on this breakfast. Oh, and the hotel location is great, just a short walk to everything is Zermatt. I wish I could have stayed longer, but I will be back. I highly recommend this hotel.
- Official Description (provided by the hotel):
- The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more less
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- Also Known As:
- Best Western Alpen Hotel Zermatt
- Best Western Zermatt
- Zermatt Best Western