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“Everything I wanted in a hotel in Zermatt” 5 of 5 stars
Review of BEST WESTERN PLUS Alpen Resort Hotel

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BEST WESTERN PLUS Alpen Resort Hotel
4.0 of 5 Hotel   |   Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland   |  
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Ranked #52 of 115 Hotels in Zermatt
Chevy Chase, Maryland
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“Everything I wanted in a hotel in Zermatt”
5 of 5 stars Reviewed October 18, 2011

My husband and I just returned from a wonderful three-night stay here, and I would definitely choose it again next time. Although there's a complimentary hotel taxi from the train station, we chose to take the easy ten-minute walk and arrived to find a family-owned hotel that was charming in an old-world way, with staff that was welcoming and warm and helpful. Our room, a double, was spacious, comfortable, and pristinely clean (the most important quality in a hotel room). Lots of ambience, with the exposed beams of dark wood, dark-wood paneled doors, some white-plaster walls, some whitewashed wood-paneled walls, walls hung with gold-framed mirrors and sepia photos of the mountains and, in the bathroom, earthy green floral tiles on the ceilings, walls, and floors, and hammered brass fittings. The beds were like drifts of snow, blissful to fall into at night: fluffy down duvets and generous feather pillows, all encased in white cotton damask sateen. Our windows were the width of the room and opened onto a lovely geranium- covered balcony with a view of the Matterhorn and the valley below. Inside, the carpet was very new and clean, with a pretty fleur-de-lis pattern. The bathroom was well-fitted, with a tub-with-shower, a magnifying mirror that was handily detachable from the main mirror, and a hair-dryer with three speeds and heat setting that actually left my hair looking fabulous. The white, waffle-weave, cotton robes in the room are a luxurious touch, as are the slippers. Minibar, hotpot, and TV with about sixty channels that worked excellently, with a couple of English news channels. Room service was great: ten minutes after my call to the front desk, someone brought up an iron and ironing board. I must rave about the complimentary hot breakfast buffet that highlights some of the best Swiss specialties. Every morning, six to eight different fresh-baked breads including croissants, coffee cakes, soft rolls, baguettes, and crusty whole-wheat loaves. A selection of four to five cheeses, hard and soft. About four different cold cuts of meat. Scrambled eggs, hard-boiled eggs, bacon, and baked beans. A fresh and delicious muesli-and-fruit mix. Fruit cocktail. Whole fresh fruits. Breakfast cereals and milk. Fruit juices. Tea. Coffee. Special mention must be made of the hot chocolate drinks you can make at the breakfast bar with hot milk -- Swiss chocolates makes most delicious cocoa ever. I was able to go hiking all day on this breakfast. Oh, and the hotel location is great, just a short walk to everything is Zermatt. I wish I could have stayed longer, but I will be back. I highly recommend this hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review, November 1, 2011
Dear Browniebaker. Your feedback ist the most detailed and also one of the most friendly ones we have ever gotten on Tripadvisor, we thank you so much for this! We are happy that you enjoyed your stay and i will pass on your great compliment about the breakfast buffe to the kitchen. We are looking forward to see you once again in our Hotel! BEST regards from the sunny Zermatt - Your Alpen Resort Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Derry, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2011

We stayed for 4 nights in September 2011 for my husband's 50th birthday. The hotel was in a great location and was very clean and tidy. We found the swimming pool/sauna/steam room to a very high standard. Staff both in reception and dining area were very pleasant and helpful. Breakfast and evening meals were to a very high standard. I would like to thank the hotel owner for the two pieces of glass she presented for my husband's birthday. I would highly recommend the hotel to others.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 12, 2011

We stayed at the hotel for one week, The hotel has a great location with fantastic views of the Matterhorn in the lovely town of Zermatt.

The staff at the hotel were friendly and very helpful with any request we had. Breakfast was very good with a good choice of both hot and cold buffet style food. The dinner in the evening was excellent with a good choice and themed evenings.

Our room was very big with tea and coffee making facilities.

We would have no hesitation in recommending this hotel to others.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 4, 2011

Stayed here with a family group. We received a good welcome on reception from a young receptionist who efficiently checked us in. Our two rooms were of different standards. One was a good size with relatively modern decor the other was not as clean and tidy (with a kitchenette). Both rooms had an excellent view of the Matterhorn. Reception staff seemed a little grumpy during our stay. The restaurant staff were very friendly and were extremely happy to welcome us each evening. Food was of a good quality on the half board menu. Breakfast was also of a good standard. the hotel is situated about 2 mins walk from the train station in a quite location in Zermatt.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 30, 2011

I was 1 week in the hotel and it was very nice. It's situated 2 mins from the trainstation and 5 mins from the next cabelcar. The staff are friendly and the rooms had a nice rustic flair. The hotel restaurant serve very tasty food. I enjoyed more the salt-water pool. They also have a normal pool.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 17, 2011

Pleasant family run hotel with very friendly staff.

Decor could be updated, although remains quaint.

We stayed in split level bedroom facing the matterhorn.

We stayed here half board and were entitled to breakfast and dinner. Breakfast was as expected although dinner was not up to a 4 star hotel standard - more like 2 star.

Food was very simple and plain, and it got to the stage that my wife and I were going into the town centre afterwards to get a hot-dog or something to enlighten our tastebuds. (yes it was that bad)

The last night topped it off with a plate of cold melted cheese and one baby boiled potato for our main course....that was it. Not exactly a filling meal.

However overall the hotel facilities were excellent...if they could only update their menu!!

Room Tip: Request upper room with view of matterhorn. Rooms at rear of building are overlooking a building si...
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyneside
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 15, 2011

We stayed for three nights at the Hotel Alpen Resort as the middle stop on the Glacier Express tour. The tour was for our 25th wedding anniversary and my wife’s birthday. We arrived at the hotel on our anniversary and unfortunately it was a complete letdown. The reception and bar area is old fashioned which was not to our taste but was ok. We have stayed in many traditional and contemporary 4 – 5 star hotels in both Austria and Germany and have rarely found reason to complain. We had paid extra for a south facing room and were informed we had the best room in the hotel according to the reception staff.

The disappointment on reaching our room was unanimous; our complaint being that the room was not of 4 star quality and was very outdated, with tired and shabby fittings. The room, despite being at the very top of the hotel and facing south, was dark and uninviting. The bedding had a tear in it. The bathroom was clean but again very dated and had a 70’s styling (see pic). The view from the balcony was a pleasure, the one good point about the room. My wife found the room creepy and could not settle for the duration of our stay. When we spoke to our rep about our disappointment he did not seem surprised and urged us to formalise our complaint, had we been in Zermatt longer we would have moved hotel even if it had cost more. Our preference is for a more contemporary hotel, some hotels manage to combine traditional and contemporary, however, this hotel does not and needs a major refit. It failed to meet virtually all our expectations of the standards set by other similarly rated hotels.

The hotel has a Wellness Centre, which was in the basement and featured a sauna, steam room and pool and which were all ok.

Breakfast was good and varied, with the usual offering of a few hot items and a selection of cereals, breads, cheeses, jams, teas and coffees etc. The waitresses at breakfast were the most friendly and helpful of all the hotel staff. Evening meals were not quite as good, but were ok. Evening service was a little erratic and slow.

The hotel location is poor. It feels like it is in an 'industrial area' of Zermatt next to the railway sidings and the towns underground car parks. It is the farthest point in town from the Kleine Matterhorn tram. The hotel provides by request a free taxi service to the tram in the morning. You can walk to the Gornergrat Bahn in about 5 minutes or the main town centre in 10 minutes. We found many alternative and in our opinion better hotels in the 'nicer' central portion of town.

I do not think complaints are taken seriously by reception as they know you will not be staying there very long. Guests on the floor below us had many problems with the electrical supply, with sockets and lights not working on an intermittent basis. The lighting was not working on the corridor from the lift and had to be reported 3 times before being dealt with. One disturbing complaint from another guest was that they heard a crackling noise and could smell burning from some of the sockets in their room but when reported to reception this was dismissed by the older gentleman at the desk who seemed to find it amusing (not a reassuring attitude). Quite a few of the guests we talked to expressed their disapointment but whether they made their reps aware or formally complained I do not know.

If you can avoid this hotel, do, as there are many nicer more central hotels with better rates!

I would not have booked the Glacier Express trip if I had known how poor this hotel was, as all the hotels on the trip were supposed to be 4 star, the first was very good, the last superb, this hotel spoilt our trip
We agree with the opinion in “Needs renovation! Not 4 star.”

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
#18 Ski-In / Ski-Out Hotel in Zermatt
#27 Family Hotel in Zermatt
#27 Spa Hotel in Zermatt
#33 Luxury Hotel in Zermatt
#61 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western

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