Stayed here for 2 nights. Our first impression for the hotel was not good. We went for check in and the brown haired lady ( couldn't remember her name ) looked at us as we are interfering her work. She talked to us in an unwelcoming tone of voice and never gave us a smile during our whole stay. She seems to dislike Asians and cater much more better to Westerners! Her attitude is not right for hospitality business. But our whole stay was made better with Ann ( she is blonde haired). She was really nice and friendly and I gave her a beautiful Thai scarf as a gift for her kindness. Now about the rooms, it is very large a bit dated but clean and with gorgeous balcony and view to the mountains. The breakfast were good and the half board was good. The staff in dining room were Italians and they were very friendly and attentive. The location of the hotel was very convenient for the train station, gornergrat bahn, and for the shopping street in Zermatt. I did not give it 5 stars because of the unwelcoming attitude of the front desk lady. But for the price hotel Butterfly is excellent!
- Official Description (provided by the hotel):
- The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request. ... more less
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- Also Known As:
- Best Western Butterfly
- Best Western Zermatt
- Zermatt Best Western