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“Great value and wonderful people” 4 of 5 stars
Review of Sunstar Style Hotel Zermatt

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Sunstar Style Hotel Zermatt
4.0 of 5 Hotel   |   Untere Mattenstrasse 50 | 3920 Zermatt, Zermatt 3920, Switzerland   |  
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Ranked #55 of 116 Hotels in Zermatt
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great value and wonderful people”
4 of 5 stars Reviewed March 9, 2013

The SunStar was a good location for skiing and visiting downtown Zermatt. The staff are outstanding and really helpful. The rooms are very tiny and many lack showers but overall a good hotel. Great breakfast buffet.

Room Tip: Ask for a shower if you want one. Otherwise you get a bathtub in the middle of the bedroom.
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    86
    55
    11
    4
    2
See reviews for
36
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15
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Recklinghausen, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

I booked for the second year the hotel Sunstar Style as I find the price-offer balance very fair and the team at the hotel is highly motivated to make your stay a pleasure.
The hotel is well situated next to the bus stop - a great advantage for a skier and my son and I enjoyed the very rich breakfast buffet as well as the very rich dinner settings.
Thank you for making the ski holiday a success.

Room Tip: the bathtub in the room is maybe a disadvantage if you do not like to be watched while washing ;-)
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 10, 2013

Going away for the year end in Zermatt, we found what was left. The hotel is friendly, the staff nice, but the decor is outdated at best. The price was quite high for the level. The pool is nice, but it was a shame that they could not get their steam room to work for their busiest days of the year !! We asked for a big bed and got two attached beds: disapointing !
But the magic of Zermatt is still there !!! what a village !!!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 7, 2013

My visit to Zermatt was beginning of January 2013 without planning in advance. I was looking for a hotel for two nights near the river and close to Sunnagana Paradise Skiing Centre and the price was concern for me. Sunstar Style - Zermatt was the best choice available and it does not let me down.

The hotel is in good location, country style accommodation of forty rooms with reachable/accessible facilities within the premises. The reception, waiting and dining areas are specious with nice natural lights. The access in and out the hotel and the facilities are easy and comfortable.

All the assistants are cooperative. The staff of the hotel creates the homely atmosphere and provides feeling for the guests as they are at home.

All the rooms are with balcony facing the Alps Mountains and some of them facing the River. My room was single room no. 104, it was compact, good and clean and I enjoyed my stay. The only abnormal thing in the hotel room was that the shower area and wash basin, which are not part of the bathroom and they are in the room, exposed with no privacy.

Room Tip: All the rooms are with balcony facing the Alps Mountains and some of them facing the River
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Top Contributor
71 reviews 71 reviews
70 hotel reviews
Reviews in 66 cities Reviews in 66 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed November 30, 2012

Unfortunately the hotel allocated me one of their self-contained apartments in the annex across the road. That would have been ok - plenty of room and suitable for large family on a ski holiday, while I was only one person BUT what really did not impress me was that the room was not made up on either of the two days I was there. It seemed to me as if this was a part of the hotel totally forgotten by reception. Other irritants were no soap or shampoo in the bathroom, which is unforgiveable these days.

Breakfast in the main hotel was excellent, and I took a look at the rooms. They looked very nice, though strangely had the bathtub in the room itself!

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Perth, United Kingdom
Top Contributor
50 reviews 50 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 17, 2012

Just to be clear their is nothing wrong with this hotel at all. It was just not to my taste which was probably influenced by the other hotels I had being staying in on my time in Switzerland. Zermatt is a outstanding location to visit and you have a choice of many hotels all within walking distance of all the attractions. ( no cars in Zermatt allowed) which is a great thing. My room was very modern with the bath in the middle of the room with the shower over it. I know many of my fellow travelers liked this set up but it was not for me. Service was excellent and they even got a watch I left delivered to me in another part of Switzerland which was outstanding

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berlin, Germany
Top Contributor
73 reviews 73 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 6, 2012

I stayed here for a week this April. The hotel has a great location, 5 minute walk from the bahnhoffstrasse and 5 mins from the Sunnega lift station.

The staff are polite, friendly and work hard at ensuring guests feel comfortable. Rooms are spotless and I loved the fact my bath was in the middle of the room.

I used the pool and jacuzzi daily, it really was lovely watching the world go by in the jacuzzi after a day on the slopes. I would definitely come back.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Style Hotel Zermatt

Address: Untere Mattenstrasse 50 | 3920 Zermatt, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 116 Hotels in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunstar Style Hotel Zermatt 4*
Official Description (provided by the hotel):
The small but stylish Sunstar Style Hotel Zermatt****, with its combination of distinctive interior decor and typical Valais-style features, offers a hotel stay with a difference. For guests hoping to spend some relaxing days in simple surroundings where they will be well looked after, this is the perfect place. The rooms are all decorated in a distinctive, modern and tasteful style and most of them have a balcony. A special feature is that the shower or bath area forms part of the bedroom. Fine food is served in the stylish restaurant and, in warmer weather, on the sunshine terrace. The spa centre, with its indoor pool, jacuzzi, sauna, steam bath and massages, is perfect for soothing relaxation. You can enjoy sociable evenings in the bar with its lounge area and open fire. This car-free resort with views of the legendary Matterhorn is the perfect place to let your spirits roam free. ... more   less 
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