I have been blessed enough to have been able to stay in many high-end resorts and hotels around the U.S. and the world, from St. Petersburg to Bermuda, and I would consider the Cervo in my top five overall and perhaps top three. Everything was impeccable, from the ambience to the Zermatt views. Where to start?
Location: Cervo is uniquely situated at the end of the longest run into town, which is also at the top of a lift that takes one down into the tunnel to either town or the Sunnega Paradise funicular. I'm pretty sure there is no better spot to stay than this one for sheer convenience! Getting going in the morning is blessedly hassle-free with the Cervo's ski room located right across the street from the lift. It's heated, and there are lockers for one's equipment that can only be accessed with one's room key.
Rooms: The chalet format provides an added sense of privacy, and each one has its own wellness room complete with sauna, steam room, showers, and lounge. Each also has a hot tub; ours had incredible views of the Matterhorn. Our room itself was just the right size and had plenty of storage space for both my roommate and me. Beds were comfortable and sound insulation was great.
I was lucky enough to be in Chalet 1, which is the first one up the hill from the main building. This meant that some of the bar noise could creep in, which was a delight at the Cervo, because their in-house music duo was superb. The music was mellow enough to be a fine soundtrack to hot-tubbing or winding down from a long ski day, but enticing enough to coax me out of the room and down to the (outdoor) bar for some gluwein just so I could hear them play. If you like being near the action, or want to be able to open your patio door and listen to their melodious strains while you shower, then stay in Chalet 1.
Speaking of the shower, something worth noting is that, in several rooms, the bathroom is separated from the rest of the room only by an open doorway and a slatted sliding door that does not fully obscure the view. My roommate and I handled it just fine with timed absences, but if you need privacy, you may want to ask for their rooms that are laid out differently in this respect; I was told that they do have them.
Dining: The dining area is comfortable and rustic without crossing into kitschy. The breakfasts were OUTSTANDING. As a U.S. citizen, I have learned that "continental breakfast" usually means a few lackluster pastries, bland fruit, and boxed cereal. Nothing could be further from the truth at the Cervo. From the delicate croissants to the delightful muesli, each breakfast provided enough variety to make me never tire of it after six days. The one dinner I had there was excellent as well. Their drink menu is varied and well-mixed, and the bar menu is perfect for apres-ski.
Staff: The staff are exquisitely attentive without being intrusive. Every need is taken care of and so are the extras. For example, when I inquired at the front desk as to whether the paragliding company had dropped off a CD of photos yet, they replied that the CD was in my room already. Room service included a calendar of events, suggested itineraries, and (my favorite touch) a fresh flower in a vase. It was almost like staying with friends who were ready at the drop of a hat to be of service, but not in an obsequious way. They were laid-back yet consummately professional.
I hope to be back in Zermatt someday, and if so, I will most definitely return to Cervo. You can't go wrong with this one.
- Official Description (provided by the hotel):
- LIKE HOME: CERVO When you enter the CERVO, there’s not a revolving door in sight. No, to enter the CERVO you take the small almost private entrance – appropriate to a homely chic chalet, which has been family-owned for generations. Once inside there’s a simple table. A telephone. And a warm welcoming smile. In fact you feel much more than welcome. You feel at home. ... more less
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- Also Known As:
- Cervo Zermatt Hotel Zermatt