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“Beautiful accommodations, convenient ski in-ski out, but expensive” 5 of 5 stars
Review of CERVO Zermatt

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CERVO Zermatt
5.0 of 5 Hotel   |   Riedweg 156, Zermatt 3920, Switzerland   |  
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Hotel amenities
Ranked #7 of 116 hotels in Zermatt
geneva
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“Beautiful accommodations, convenient ski in-ski out, but expensive”
5 of 5 stars Reviewed January 31, 2012

We reserved a Junior Suite for one week during the "off" season (January). The room was beautiful, large and comfortable. But based on online pictures, the smaller rooms do not appear as comfortable and look a bit small. There are very few places in Zermatt with ski in-ski out, so that feature is great. Hotel is a bit out of the way, but it is very easy to get to downtown area via elevator next to hotel. Bar and restaurant are very good but expensive like the hotel. Very few freebies here -- you pay for everything. But we did not think the overall cost was outrageous for Zermatt, especially considering the very high quality of the accommodations, restaurant and staff (who all speak excellent English and usually several other languages). One caveat: do not share a room with someone you do not know well. The bathrooms in the smaller rooms and junior suite are open air with the rest of the room (see pics online) so there is not much privacy.

Room Tip: If you will be there for more than a few days, spend a bit more for the junior suite.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
toronto
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 28, 2012

My wife and I booked this hotel last September,bear in mind it is the end of the summer season and not quite the beginning of the winter season,so it was very quiet.For people wanting to see the town of Zermatt it is an easy train ride in and very scenic.If you call ahead to the Cervo they will pick you up at the train station.
We had a small corner room with a lie in bed view of the Matterhorn!WOW!The room was great,ultra modern,but still chalet in feel.Everything in this hotel is done with class.
We had dinner in the hotel,we were actually the only guests in the restaurant but for some reason we did'nt feel wierd!The staff made us feel right at home.Dinner was excellent!!
We had breakfast included in the room rate back in the restaurant,and it was fantastic.
I cannot recommend this hotel and town enough for a fall hiking trip.It is a must see.
Everything gets a 10/10....book it already!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano, Switzerland
Top Contributor
110 reviews 110 reviews
110 hotel reviews
Reviews in 102 cities Reviews in 102 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed January 12, 2012

This Resort has just everything you could possibly want! From a superb breakfast served in a cozy chalet restaurant, to direct access to the ski area to a outdoor jacuzzi to very nice rooms. Definitely great!

  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2012

Nous avons passé un excellent séjour au mois de décembre au CERVO. Tout a été merveilleux, l'accueil, les chambres, l'architecture, la gentillesse du personnel, la nourriture... seul bémol, le soin de massage qui a été en dessous de la moyenne et ne vaut pas son prix. L'accueil y a certes été sympathique, mais l'ambiance un peu "clinique" et les gestes de la masseuse très approximatifs et peu précis. Un peu de musique (inexistante) n'aurait pas non plus dérangé pour un massage "relaxant"... ça ne nous empêchera pas de revenir au CERVO, dont nous avons globalement été très satisfaits, mais pour le massage, nous irons ailleurs.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Top Contributor
67 reviews 67 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed January 7, 2012

I booked Cervo on the strength of glowing reviews and positive media features...all accurate! This stylish boutique hotel perfectly marries a hip and stylish take on a traditional Swiss alpine chalet, with all mod-cons and comforts. We stayed in one of the ‘chalets' just steps away from the main house. Our Classic room was perfectly spacious and featured a little balcony with deck chairs offering breathtaking views of the Matterhorn.

Food (and service) was superb from the generous breakfast spread each morning to a very tasty lunch and dinner too. I recommend their take on fondue...delicious! The buzzy bar was also the perfect stop for an aperitif pre and post dinner. Cervo also boats an amazing terrace overlooked by the Matterhorn, though on this visit it was just a tad too cold to stay outside for long to properly enjoy it.

I was slightly concerned about the hillside location, but this proved an advantage as the adjacent elevator takes you down to the village (and the main cable car station) in a matter of minutes. So you can enjoy the best of both worlds - a mountain retreat but close enough to the action too.

It’s hard to find fault with Cervo as it truly is that perfect combination of stylish decor, fantastic food, great service, stunning location...what more could you ask for?!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 20, 2011

Cervo is the best mountain hotel/lodge that we have experienced. The rooms, facilities and the view are great, the architecture wonderful and the location above the town is very nice. We ate in the restaurant each evening and can fully recommend it. All staff were very pleasant, attentive and seemed very natural and at ease. The whole place has a great feel to it. We will definitely be back.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 6, 2011

Everything about the Cervo is superb! But the hospitality extended to us made our stay even more special and memorable! The hotel owners and every staff member made us feel welcome and at home. They took time to get to know us and went out of their way to meet our needs. As noted in other reviews the room was spacious, spotless and well appointed. The bed was very comfortable, and there were plenty of large, thick towels and toiletries in the bathroom.

Our room had a spectacular, unobstructed view of the Matterhorn! One morning we enjoyed the golden glow of the sun’s reflection on the mountain and the next morning we were surprised by the mountain peeking through vibrant pink cotton candy clouds!

We had lunch and dinner at their restaurant and thoroughly enjoyed our meals. The continental breakfast was very good and included eggs, bacon, and pancakes upon request.

The hotel is located in the woods above Zermatt and is a very tranquil escape from the busy town. However, it is an easy 10 minute walk to shopping and dining via the mountain elevator.

If you plan to visit Zermatt, this is the only place to stay!

Room Tip: Request a room in building 1 for the best views.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about CERVO Zermatt

Address: Riedweg 156, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Zermatt
#3 Ski-In / Ski-Out Hotel in Zermatt
#4 Luxury Hotel in Zermatt
#5 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — CERVO Zermatt 5*
Official Description (provided by the hotel):
LIKE HOME: CERVO When you enter the CERVO, there’s not a revolving door in sight. No, to enter the CERVO you take the small almost private entrance – appropriate to a homely chic chalet, which has been family-owned for generations. Once inside there’s a simple table. A telephone. And a warm welcoming smile. In fact you feel much more than welcome. You feel at home. ... more   less 
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Also Known As:
Cervo Zermatt Hotel Zermatt

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