Excellent hotel and excellent service from phoning to say train on its way, to the pick up from station onwards. Receptionists were both excellent, really helpful and put you at ease.
We were upgraded to better suite than booked and it was really roomy and well furnished. Liked the idea of the self catering facilities in room, if been longer there, probably would have used them to the full. Gym and leisure facilities are excellent and location in village is really good, as just 5 mins from main ski lift and right side for walking into the mountains, but close to village to be in main street within 5 mins as well. If you were on a budget, there is a cheap supermarket below main train station, but equally there is a small one 2 mins from hotel.
We were staying at another hotel in Zermatt on 3rd day there, and asked what was latest we could check out on our last day, as skied on glacier that day and knew would be late back. Hotel was great, as no-one was in our suite that day, we were told could use it as long as like, fantastic, as made last day very relaxing and they even insisted their taxi drop us down, instead of getting the other hotels taxi to pick us up.
Seen it on other posts, only negative feedback, was room was warm, but was 30c in the day, so pretty minor, compared to all the positives and fact that from both receptionists, bar lady and hotel taxi, all staff were great, would go back for sure. Even had free glasses of champagne as it was our anniversary whilst there!
- Official Description (provided by the hotel):
- The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more less
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