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“Very helpful and considerate staffs” 5 of 5 stars
Review of Hotel Restaurant Schwarzsee

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Hotel Restaurant Schwarzsee
, Zermatt 3920, Switzerland   |  
Hotel amenities
Certificate of Excellence
Hong Kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very helpful and considerate staffs”
5 of 5 stars Reviewed October 6, 2013

Advantages:
- The view was excellent! There was a little church and small lake nearby the hotel. Good to have walk and hiking nearby with mountain view.
- The room was nice with shared balcony. We booked room with Zermatt view and that was great!
- Staffs was very considerate and helpful. Help us took the heavy luggage, prepare desserts for us to bring back room.

Some little reminders:
- If you want to go up Matterhorn, make sure the cable car from Matterhorn to Schwarzee work! The day we went there with a lot of luggage, but that section of cable car was not opened. So we brought ticket up and down Matterhorn and ticket up and down Schwarzee. We was lucky to find a sportswear store in zermatt to store the luggage.
- Bit scary when there was heavy rain storm at night.

Stayed October 2013, traveled as a couple
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141 reviews from our community

Traveler rating
    115
    22
    1
    1
    2
See reviews for
33
46
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 16, 2013

The hotel provided a very comfortable night prior to our ascent of the Matterhorn. It was very clean, perfectly located and with a breath-taking view. However, what really made it special was the welcome of the hosts. Tanja and Dave made us feel so welcome, looked after us like royalty, and even looked after our belongings while we were on the mountain. I will definitely stay there with clients again in the future.

Stuart Macdonald
Mountain Guide

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axat, France
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 8, 2013

Feel like you've awoken on a James Bond movie set at this Swiss mountaintop hotel. From the sexy room decor to the dramatic views to the gourmet dining, all at the foot of the iconic Matterhorn, winter or summer it will be a memorable mountaintop experience. 4 stars!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, United Kingdom
1 review
5 of 5 stars Reviewed July 16, 2013

We stayed at the Hotel Schwarzsee to witness the sunset/sunrise over the Matterhorn. We arrived mid-afternoon to live music on the large terrace of the restaurant with excellent atmosphere and a stunning view of the Matterhorn.
Our ensuite bedroom on the first floor was simple but very comfortably furnished with a lovely modern bathroom and it led on to a large shared terrace with stunning Matterhorn views.
Dinner and breakfast were simple but excellent and the staff very attentive, cheerful, friendly and professional.
We were surprised to see the hotel not fully booked considering what a superb experience we had. We are sure this will change soon. Dave and his team are a must visit when being Zermatt. We can whole heartedly recommend the hotel/restaurant Schwarzsee, if only for a lunch on the gorgeous terrace, let alone an overnight stay. We are regular visitors to Zermatt and will definitely go again, its great and a must!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

I stayed at the Hotel Schwarzsee with my family and it was brilliant. You take the gondola up from Zermatt and are immediately surrounded by incredible mountains and walks. The gondola closes down quite early in the afternoon so being able to stay up there through the long summer evenings is amazing. I highly recommend staying at this hotel. There are also not many places (in Europe) you can get rooms and two meals included at this price. The staff is also very friendly and helpful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 13, 2013

The view over Matterhorn and the Alps is fantastic from the terrace. The food is fare and good for the location altitude (2583m). You can eat 3-course menu or just take a replenish food before continuing for hiking/alpinism path choosing a traditional German-Switzerland course or an international one. If you don’t want to eat, you can enjoy a drink while relaxing with a view over the Alps. There is even a band that sings during some days (weekends especially) and they are able to make a good atmosphere. Even in summer they provide some blankets for the “frizzing” ones.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

Myself and 2 friends were hiking up to the base of the Matterhorn this summer and got a late start; luckily enough for us, the Hotel Schwarzsee had a room for us as we arrived quite late. Within a few minutes of getting settled in, Tanja and Dave brought out soup, fantastic fish, and beers to enjoy the view. I guess this place used to be self-service, but now the food was certainly first class - and well appreciated! Over beers, we enjoyed sunset views of the matterhorn and the valley and great conversation.

Woke up to sunrise on the Matterhorn out our window - life couldn't be better! Came as strangers, left as friends, and we wouldn't stay anywhere else in Zermatt. See you both next year!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Restaurant Schwarzsee

Address: , Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Hotel Style:
Ranked #2 of 71 Specialty Lodging in Zermatt
Price Range (Based on Average Rates): $$$
Number of rooms: 15
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