After reading many reviews, we chose The Omnia for a birthday dinner, the table was reserved 2 weeks prior by email confirmation and the birthday noted. On arrival we were informed that we had no reservation, but we could be seated. The meal was good but not as great as we were expecting, the amuse bouche served 3 times was however very good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2012
Dear SAS Herts
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Thank you for your review and your feedback. I have investigate why your kind reservation has slipped. Unfortunately it was a human mistake for which I sincerely apologize. It really should not have happened as we do have many guests visiting us on a special occasion such as birthdays or anniversaries.
Please rest assured that the necessary measures have been takes to avoid such a disappointement in the future.
Please let me know, should your travel plans lead you back to Zermatt. I will be very pleased to take care of you personally.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.