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“Excellent service & out of the way care.” 5 of 5 stars
Review of Hotel San Carlo Garni

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Hotel San Carlo Garni
2.0 of 5 Hotel   |   28, via Nassa, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #27 of 41 Hotels in Lugano
New Delhi, India
1 review
“Excellent service & out of the way care.”
5 of 5 stars Reviewed May 18, 2013

We booked this hotel for the proximity to Lugano lake & Funicular station . During our 2 day stay we were provided excellent service & out of the way care in many small things like the right plug for the Laptop , complimentary tickets to swiss miniature , use of hotel kitchen & making arrangements for sight seeing . The owners are a caring lot ,will recommend stay at this hotel & would love to come back in future.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
    12
    33
    18
    1
    3
See reviews for
24
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5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 14, 2013

Good, clean and friendly hotel, very situated right in the middle of the town centre and minutes from the waterfront. Rooms are nothing special but clean and adequately equiped. The staff were very friendly and very helpful which always makes a big difference. Some noise from the street below at night but have experienced far worse. Breakfast is a simple affair but does the job! Would go back, would recommend to friends/family.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 21, 2013

Forced, (bullied) into paying 100 euros for an old key that broke in my room door lock. Key broke with no obvious difficulties with lock. I was threatened with being charged for the room they offered me, as I could not gain access my room, the key it self , and the labour to fix the lock. We argued about this my entire 3 night stay. In the end, I paid 100 euros, only because my friend had booked the room, and they threatened that had her passport details. I was stressed with this, everyday of my stay in Lugano.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
Top Contributor
82 reviews 82 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 18, 2013

It would have been useful to know that the hotel was near the funicular when we arrived at the train station, as the taxi was about CHF 18 and funicular around CHF 1! The hotel itself is quite basic, and the room was small, but adequate. Just outside is the top shopping street and the lakefront is nearby. Wi-Fi and a basic breakfast were included.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo Ca
Top Contributor
102 reviews 102 reviews
48 hotel reviews
Reviews in 36 cities Reviews in 36 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed October 23, 2012

We spent 2 nights here and were very satisfied. Moderate price for expensive Lugano and a great location. Funicular to the train (1.10 CHF -must pay in CHF) only a short walk in pedestrian area which has many stores and restaurants. The lake promenade is one block away.
The entrance is narrow between store fronts and there is no lobby except the front desk.
Our room # 31 had a carved natural wood decor with large wardrobe closet. Room no smaller than most for a "garni" hotel. Very clean, of course. Super nice staff at front desk. Simple breakfast. We would return if in Lugano again.

Room Tip: Room 31 small but comfortable, no view except across the street.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockport, Manitoba
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 11, 2012

I recently stayed here (October 1-3, 2012) and was very happy with my room. I'm not sure why some reviews say the decor is outdated; room 43 had perfect Swiss decor. The room was large and fully equipped. The bathroom (and the entire room) was exceptionally clean. Having just arrived from Venice, Italy I found this hotel fantastic. Beppe and his wife were the perfect hosts, as were all staff we interacted with. Breakfast is standard European fare, perhaps chain hotels offer something more "western". (Croissants were excellent!). Would absolutely stay here again. Perfect, safe location for female travelers.

Room Tip: Room 43 was quiet, clean and included a small view of the lake.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, IN
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2012

The hotel is nothing fancy, but centrally located and clean. Breakfast was the typical ham, cheese, hard boiled eggs, bread, etc. but it was plentiful.

Be sure when arriving by train to walk across the street and take the funicular down. At the bottom, walk to your right. We were tired from traveling and elected to take a taxi which basically drove us down the hill and charged us a flat fee of 20€.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Carlo Garni

Address: 28, via Nassa, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #27 of 41 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel San Carlo Garni 2*
Number of rooms: 22
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