Forced, (bullied) into paying 100 euros for an old key that broke in my room door lock. Key broke with no obvious difficulties with lock. I was threatened with being charged for the room they offered me, as I could not gain access my room, the key it self , and the labour to fix the lock. We argued about this my entire 3 night stay. In the end, I paid 100 euros, only because my friend had booked the room, and they threatened that had her passport details. I was stressed with this, everyday of my stay in Lugano.
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