The hotel is in the centre of Lugano, near the Lake, near two commercial centres and near everything. It's easy to arrive to the hotel from the train station by using the funiculare, and while coming from the train station isn't a big deal, going back with luggages could be really tiring (the train station is the peak of the city).
About the staff: They were absolutely helpful in everything, from providing a good breakfast, checking all the time if you needed something else, to help me making a call because I had lost my ID card in the last hotel we were staying at.
Breakfast: it's not a buffet, but you get bread, croissants, cheese, orange juice, marmalade, butter, coffee, tea or chocolate, and, of course, water. The breakfast room is really clean, like everything else in the hotel.
Rooms: Clean, big enough and slightly outdated. We were in the first floor and as we left the window open during the night, we could hear some noise in the street but we could sleep perfectly fine.
I'd highly recommend this hotel and I'd definitely come back if I travelled again to Lugano. It might be a 2* hotel, but it felt better than other 3* hotels that I've been at.
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