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“Thieving con artists!” 1 of 5 stars
Review of Locanda Del Conventino

Locanda Del Conventino
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Locanda Del Conventino
Via Cantonale 44, Lugano 6963, Switzerland   |  
Hotel amenities
Ranked #15 of 25 Lugano B&B and Inns
1 review
2 helpful votes 2 helpful votes
“Thieving con artists!”
1 of 5 stars Reviewed May 3, 2014

We booked this hotel for me, my husband and daughter (aged 3 yr 8 months). It came up on a search of bookings.com for 3 people over the Easter weekend. After a long drive on our way from England we arrived at 6pm to find there was only 1 double bed in our small room and a tiny baby's cot, for our daughter whose 111cm tall!!

The lady on reception was very apologetic, seeing there was no way our girl could fit and we were left to go hunting for another hotel on the Saturday of the Easter wkend.

We were stunned to discover this hotel then had the cheek to charge us for a full 3 nights stay, when they should never have come up on our search as they had no folding beds for children only infants cots.

The owner of this hotel is very deceitful and took our money even though they could not accommodate us they've mis-sold their goods.

It was also in a very poor location no where near Lugano.

  • Stayed April 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mattia G, Director of Sales at Locanda Del Conventino, responded to this review, June 10, 2014
The management of the Locanda del Conventino acknowledges the content and tone of the criticism made by the client, who we remind you, made reservations through Booking where all services offered as well as the conditions are clearly indicated. Since we opened three years ago, this is the first time that we have come across such a divergence between how much the client is convinced to receive as services and how much our structure is clearly able to offer. It should be a normal practice for the client to inform himself well regarding the accomodations. All information is clearly indicated both on Booking as well as our homepage. We regret to see that, in spite of our efforts for clarity and completeness, there are people who misinterpret what we offer.
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4 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Any
English first
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2013

We went to Italy this summer and decided to make the trip to Tuscany in two days. We stayed in Locanda Del Conventino on our way to Italy and enjoyed our one night there. The hotel is easy to reach (with Tom Tom) and we had no difficulty parking. We didn't have dinner at the hotel but it looked very good from what we saw at the plates of the other guests. The rooms are very clean and nice and look like they've just been renovated. We had breakfast in the morning which was small scale but very good. I seem to judge breakfast by rating the coffee and this was actually very good at Locanda.

Room Tip: The only issue we had was the size of the room. We travelled with two small children and this hotel...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Locanda Del Conventino

Address: Via Cantonale 44, Lugano 6963, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #15 of 25 B&Bs / Inns in Lugano
Price Range (Based on Average Rates): $$
Number of rooms: 6
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