We booked this hotel for me, my husband and daughter (aged 3 yr 8 months). It came up on a search of bookings.com for 3 people over the Easter weekend. After a long drive on our way from England we arrived at 6pm to find there was only 1 double bed in our small room and a tiny baby's cot, for our daughter whose 111cm tall!!
The lady on reception was very apologetic, seeing there was no way our girl could fit and we were left to go hunting for another hotel on the Saturday of the Easter wkend.
We were stunned to discover this hotel then had the cheek to charge us for a full 3 nights stay, when they should never have come up on our search as they had no folding beds for children only infants cots.
The owner of this hotel is very deceitful and took our money even though they could not accommodate us they've mis-sold their goods.
It was also in a very poor location no where near Lugano.
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