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“Old” 3 of 5 stars
Review of Hotel Victoria au Lac

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Hotel Victoria au Lac
3.0 of 5 Hotel   |   Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland   |  
Hotel amenities
Ranked #35 of 40 Hotels in Lugano
Stuttgart, Germany
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Old”
3 of 5 stars Reviewed April 23, 2014 via mobile

Was quite dissapointed Inside quite old, which could be accepted but could do with a good clean. Breakfast ok had to wait a Long Time before we were Asked if we want coffe or Tea. Breakfast Staff were Not very friendly, only on the reception.

Stayed April 2014
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133 reviews from our community

Traveler rating
    10
    26
    46
    28
    23
See reviews for
24
51
4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lugano, Switzerland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 25, 2013

The rooms have squeaky floors, our first night was above a band where we heard the bass and drums all night. We changed rooms, only to be under the "dancers" changing and living quarters for the hotel, who walked around over our heads all night, finally to be quiet at six in the morning. The personel is unfriendly and bossy, and seem to be unaware of how unfriendly to guests they are. Don't stay here!!!!

Room Tip: Do not stay here! It is adjacent and working with a strip club next door.
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 24, 2013

We had reserved from overseas. Good things: an easy-to-use parking garage, a fairly new & clean bathroom, and it's about 20 minutes walking to central Lugano. (The hotel is technically in a separate town, Paradiso). It is confusing to find the entryway... there is an unattractive pizzeria where the entry way should have been... or once was. Instead, there is a strange backstreet up-and-down entrance... The staff seemed indifferent, the (included) breakfast nothing much, and the bedroom was stuffy, with intermittent internet, and felt rather tiny, old and dirty to us. Very very expensive for this place to sleep, particularly at this time of year... a first-class hotel in Milan, near the Duomo, is half as much.

Room Tip: Don't go.
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2013

After having heard a lot of enthousiastic comments from friends that had stayed in the Hotel Victoria au Lac, I decided to find out for myself on my present trip to Lugano. The overall experience was excellent. The staff in all areas, were fresh young friendly smiling faces that were there to attend to any need.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 19, 2013

A warm, comfortable, clean and tidy hotel, representing great value in an expensive town. Staff were very friendly and accommodating. One member of staff went to great lengths late in the evening to ensure we had allergy free pillows, which we forgot to specify when booking. The decor is dated, but adds an old world character to the place. Not the most highly appointed of hotels, but all creature comforts are present, representing great value for money.

Stayed November 2013, traveled as a couple
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Berne
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 28, 2013

We paid 145 chf as a half price discount for a double room with breakfast. The room was ok, with a bathroom but bed sheets and furniture were clearly outdated as well as the bathroom. Not worth a visit.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Zaragoza
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 14, 2013

The rooms are furnished like a grandma,s house and there is a 70,s looking disco in the hotel, but the location is unbeatable for the price, some 120-130 Swiss Francs. After having breakfast on the terrace you can take the boat to Melide, Gandria and some other villages on Lake Lugano.
Public underground car park next door.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Victoria au Lac

Address: Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beach Casino and Gambling Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #35 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Victoria au Lac 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Victoria Au Lac Lugano
Victoria Au Lac Hotel

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