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““Great small hotel, Victorian - best place to stay in Lugano” 4 of 5 stars
Review of Hotel Victoria au Lac

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Hotel Victoria au Lac
3.0 of 5 Hotel   |   Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland   |  
Hotel amenities
Ranked #37 of 42 hotels in Lugano
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
““Great small hotel, Victorian - best place to stay in Lugano”
4 of 5 stars Reviewed December 6, 2013

After having heard a lot of enthousiastic comments from friends that had stayed in the Hotel Victoria au Lac, I decided to find out for myself on my present trip to Lugano. The overall experience was excellent. The staff in all areas, were fresh young friendly smiling faces that were there to attend to any need.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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121 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 19, 2013

A warm, comfortable, clean and tidy hotel, representing great value in an expensive town. Staff were very friendly and accommodating. One member of staff went to great lengths late in the evening to ensure we had allergy free pillows, which we forgot to specify when booking. The decor is dated, but adds an old world character to the place. Not the most highly appointed of hotels, but all creature comforts are present, representing great value for money.

Stayed November 2013, traveled as a couple
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Berne
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 28, 2013

We paid 145 chf as a half price discount for a double room with breakfast. The room was ok, with a bathroom but bed sheets and furniture were clearly outdated as well as the bathroom. Not worth a visit.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Zaragoza
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 14, 2013

The rooms are furnished like a grandma,s house and there is a 70,s looking disco in the hotel, but the location is unbeatable for the price, some 120-130 Swiss Francs. After having breakfast on the terrace you can take the boat to Melide, Gandria and some other villages on Lake Lugano.
Public underground car park next door.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Warsaw, Poland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2013

We have stayed 2 nights at this hotel.
I should admitt the hotel is not very modern but clean and with the specatular view over the lake
(even from the bathroom, which had enormous size).
We have enjoyed the breakfast at the terrace sharing food with the birds which have flied to our table.
The staff is very nice and helpful. I higly recommend the hotel to not spoiled clients.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lausanne, Switzerland
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 31, 2013

the location is very nice but that is all about..breakfast is so poor...rooms are small and smelly..the hotel is simply a tight budget compromise for 1 night..but above all the kitsch decoration is so extreme that it becomes art!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2013 via mobile

Waiters very disinterested in serving you never loan being hospitable, wondering if there has been a change of management??? We were told "No Food until 6:30 " fine what about drinks??? Had to chase for a drink just not on!! The staff were more interested in catching up with colleagues ! Just such poor Hopitality!

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hotel Victoria au Lac

Address: Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Bar / Lounge Beach Casino and Gambling Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #37 of 42 hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Victoria au Lac 3*
Reservation Options:
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Also Known As:
Victoria Au Lac Lugano
Victoria Au Lac Hotel

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