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“Good enough for a week-end stay, great location” 3 of 5 stars
Review of Albergo Acquarello

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Albergo Acquarello
3.0 of 5 Hotel   |   Piazza Cioccaro 9, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #32 of 40 Hotels in Lugano
Nyon, Switzerland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Good enough for a week-end stay, great location”
3 of 5 stars Reviewed August 8, 2013

My wife and I decided to go to Lugano and the Ticino region for a week-end, to enjoy great weather and eat well.

So we booked this hotel, which had a perfect location, a few steps from Piazza Riforma and the lake. As we were going to arrive quite late, we called the reception to let them know, and we did well, as they close the reception and give you a passcode to open the entrance door. Your room is open, and the key can be found on the bed. I found this solution interesting and original.

The weather this week-end was very hot (37°C - 98.6°F), with night temperatures above 20°C (68°F). The room didn't have any A/C, so you can imagine how difficult it was to get some some sleep, even though we managed in the end.

The hotel is literally next to/above the cable car that takes you the central train station. As of 6am we will here the train leave and go. If your plan is to sleep until 11am, yes, it might disturb you. Otherwise, it's as good as any wake-up call ! If you want to get in shape, there's even a small fitness.

We chose to have a full breakfast for two, at a price of 15CHF each. Knowing the prices of a breakfast in another restaurant, I strongly suggest that you have breakfast at the hotel. You will find coffee, latte, cappuccino, tea etc. Croissants, bread, eggs, cereals, cheese, ham, salami and fruits.

In terms of service, the receptionist was very nice, asked us if we were able to enter without trouble the night of arrival. She asked us where we had parked, and offered the possibility to buy an exit ticket for our parking lot at a flat daily rate of 25CHF. In the end our parking stay was lower so we declined. This lady spoke Italian, English, Spanish and a bit of French and German.

Overall, it was a nice stay, with enough comfort for 2 nights, in the heart of Lugano. Would recommend it to young couples and people who just want to stay in a relaxed place and at a normal budget. We would come back next time we are there.

Room Tip: Ask for the rooms that are away from the cable car. They are more expensive but it might help you if...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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183 reviews from our community

Traveler rating
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    65
    30
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bengaluru (Bangalore), India
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 6, 2013

Location of the hotel is good but the rooms are not that good and to top it all hotel staff is unfriendly. We selected this hotel for its proximity to Ticino but this was quite unfortunate and credited to humiliating experience on our long excursion with family. We asked for more facilities in the room like extra fan, better blankets and bigger room even if it costed extra but we did not get.

My recommendation is to look out for this only if someone is devoid of options.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
141 reviews 141 reviews
35 hotel reviews
Reviews in 62 cities Reviews in 62 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed August 3, 2013 via mobile

We stayed only one night here as we were passing through. Coming from Italy I was disappointed that we had paid more than twice as much & our stay did not include free wifi nor did it include breakfast.
This hotel is very conveniently located right by the cable car from the main station, the downside to this however is that you can hear the car & the bell that is rung every time it leaves/arrives from 5:30am to just shy of midnight.
This was not my favourite hotel by any means, the room thankfully had some sort of air conditioning unit installed - but it was a free standing unit with pipes going out the open window & it was extremely loud!! At least we didn't melt through our sleepless night!
The bathroom was acceptable however the shower head did not sit in the shower rose at all which meant the water splashed onto the wall & not onto you, hence you had to hold the shower head in your hand :(
My other complaint about the bathroom is that the only towel rack was above the toilet, a bit germy if you ask me...?!
We did not have breakfast rather walked down to coop & bought some pastries/yogurts for us to eat. One of the things I found good was that the room had a fridge & a coffee machine so we could at least be caffeinated & keep things cold.
For the price I have stayed in much nicer hotels, this hotel was conveniently located & in our price range however if I were to return to Lugano I would look at spending between 150/200chf night to ensure I received a quieter hotel which included things I think should be included in the hotel price.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Thessaloniki, Greece
Top Contributor
51 reviews 51 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed August 2, 2013

Clean, ok priced, but extremely loud! Staff not the friendliest in the world and services are basic. This hotel is very strange! It's rooms literally look the entrance of the cable car! The entire hotel shakes every time there is a cable car arrival / departure (that is all the time except some hours during the night).

Definitely will not go back and will not recommend it.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Whidbey Island, WA
Top Contributor
91 reviews 91 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed July 26, 2013

This hotel is close to town but the Funicular runs 5 AM to 12:00 midnight which shakes the hotel and is loud. The hotel has no air conditioning and the open windows front on a large square which has lots of bars/restaurants. If nightlife is your thing it's great but a good nights sleep is iffy.

Room Tip: See review
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 9, 2013 via mobile

Stayed for one night. Got a room above funicular, so a bit noisy but wanted an a/c room, and this was the only one available. Walking distance to lake and restaurants. Lady at reception was pleasant and helpful. Clean room and bathroom, although small, but then we have come to expect that everywhere in Europe. Very practical for short stays especially if traveling by train to other destinations as funicular takes one right inside the train station in 40 seconds and is right next to hotel.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2013 via mobile

Stayed at the hotel for one night during the business trip. Perfect central location next to shops and Manor store. Next to funicular -if you want a quiet early night or stay longer ask for a quiet room. Modern functional room. Was impressed by spotless clean everything, nice bed and sheets. Lovely helpful staff. The Internet connection is great and costs a minimal amount. Coming from Britain I did not have the Swiss adapter- the hotel lent me one for free for whole stay- just perfect.
Nice breakfast, fresh orange made with juice press in front of you and plenty of juice to have, fresh fruit, selection of yogurts, oats, eggs and pastry.
I would stay again if visiting for work or require a less costly accommodation with great service and facilities.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albergo Acquarello

Address: Piazza Cioccaro 9, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Hotel Style:
Ranked #32 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albergo Acquarello 3*
Number of rooms: 66
Official Description (provided by the hotel):
Benvenuti all'Acquarello Il nostro albergo e situato nel centro citta, sulla zona pedonale, a pochi passi dal Lago di Lugano, nelle vicinanze del Palazzo dei Congressi, del Casino di Lugano, del Padiglione Conza (centro esposizioni) e della stazione FFS. Il nostro albergo a conduzione familiare e la sosta di chi certa un alloggio economico ed elegante. Hotel Acquarello (Ex Cristallo) e stato recentemente rinnovato ed ora puo offrire ai suoi clienti, nel quadro della rinomata ospitalita svizzera, tutto il confort che si meritano. Tutte le aree pubbliche e le camere sono NON FUMATORI e gli animali non sono ammessi. ... more   less 
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Also Known As:
Albergo Acquarello Lugano
Albergo Acquarello Hotel Lugano

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