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“Stay here!” 5 of 5 stars
Review of Hotel Walter au Lac

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Hotel Walter au Lac
3.0 of 5 Hotel   |   Piazza Rezzonico 7, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #19 of 41 Hotels in Lugano
Barnsley, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Stay here!”
5 of 5 stars Reviewed September 4, 2013 via mobile

We only had the time to stay 2 nights here recently and I only wish we could have stayed longer. This hotel is in an enviable position on the lakeside and 2 minutes walk from the town centre. The staff are all friendly and welcoming, the lovely breakfast room offers plenty of choice alongside wonderful lake views. We had a furnished lake view balcony room on the fourth floor which had safe, mini bar, air conditioning, plenty of wardrobe space and hangers, well equipped bathroom and everything else we required. The car park is a five minute walk away with a good discount from the hotel. Lugano is a beautiful place to visit and when we have the chance to return hotel Walter au lac will be our first choice.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, September 7, 2013
Dear guest. Thank you for your praise. We are happy that you fully enjoyed your visit to Lugano. We hope to see you again soon.
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176 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 24, 2013 via mobile

I've stayed here with my two daughters coming by car from Italy...staff was a little rude but helpful , good breakfast , room was clean but without A/C (!)
Garage nearby available , not included. The hotel is definitely overpriced if compared with the european standard...but it's not if you consider that Switzerland is a very expensive place to be!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Gérant at Hotel Walter au Lac, responded to this review, August 29, 2013
Dear guest, thank you for taking the time to write a review.
The management policy is to require manners and a smile from every member of staff. It would be helpful to us if you could specify when you experienced rudeness from our staff members, in order to take the right measures.
Please note that all rooms in our hotel are provided with Air-Conditioning. When people fail to find the switch for it, our staff are more than happy to help.
We hope to see you again soon.
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Oxfordshire
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 21, 2013

We stayed one just the one night during our annual holiday in Switzerland. The room was basic, but very clean and the beds were comfortable. The bathroom was really big and spotlessly clean. Room 52 on the end of the hotel, therefore having the extra width. The view of the lake was great.

Breakfast was good and plentiful and the breakfast room was more traditional in style and lovely. If I had to pick a fault it would be that the dining chairs are awkward and uncomfortable and their wheels did not help. Traditional chairs would have been more in keeping.

The best thing about the hotel is the roof terrace with unparalleled views of the lake, hot tub and sun loungers. Arrive early to take advantage of this bit of peace and quiet from the bustle of Lugano.

It was a lovely stay and I would stay here again if stopping for a very short break, if I were to stay any longer I would want more from a hotel.

Room Tip: Room 52 is at the end of the corridor, therefore slightly bigger, especially the bathroom.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, August 23, 2013
Dear guest

Thank you for your review on Tripadvisor. It’s important for us to know how we can improve.
We hope, that you will return to our house.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
786 reviews 786 reviews
214 hotel reviews
Reviews in 185 cities Reviews in 185 cities
541 helpful votes 541 helpful votes
4 of 5 stars Reviewed August 15, 2013

In some places around the globe, it is all about location. Lugano is one such place, and Walter du lac makes the most of it, including charging an exorbitant price for 3 star facilities. I booked for 6 nights, and even then did not get any concession from the standard tariff. The first room (Room 58) I was given was real tiny with an even smaller bathroom. The bathtub was a joke. It was so narrow and deep that once could neither stand in it to take a shower nor lie in it to have a bath. Plus, the shower head was placed in such an awkward position, it was impossible to use the shower whether standing or sitting or crouching. Nonetheless, you cannot get a better located hotel in Lugano.

Any way, the next day the room was changed with no fuss, and this one (Room 47) was more spacious, had a larger bathroom and a shower stall. However, it had a quirk. The sink and the shower could not be used at the same time. Also, the water pressure in the shower was really low. However, surprisingly for Europe, the bed was very comfortable. I guess the Swiss are different from the rest of Europe in this issue as well. They like firm mattresses and pillows as all civilized people do.

The breakfast is in a stunning sun drenched lake facing room, and one could sit there for hours sipping the wonderful cappucinno or caffe. The breakfast itself is not much to write about. Fresh fruits yes, but no fresh juice. Yogurt was super market quality. Limited cereals, and surprisingly for Swiss hospitality, no muesli. The breads were the most disappointing.

A very disappointing thing was the 5 franc charge for using the Jacuzzi on the terrace. This feature is widely mentioned on the web site, but no mention that there is a charge for it. For the steep prices for the room, it is sad that they have to nickel and dime the guests for this. Lastly, the staff are genuinely warm and hospitable both in Reception, breakfast room and housekeeping. Hats off to them.

Sorry, one more. On Saturday when I arrived in the evening, there was some kind of a basketball game going on at full blast with commentary and music right next door in the parking lot. As soon as it ended, another ear deafening gig started a few meters away that continued well into the night. It was enough to think twice whether we wanted to stay in this hotel. Thankfully, this nonsense did not recur in the next few days. I think the Lugano city as well as the hotel industry should think twice before allowing or encouraging such noise pollution in one of the prettiest parts of Switzerland.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Propriétaire at Hotel Walter au Lac, responded to this review, August 22, 2013
Dear guest,

Thank you for your review. A good critique - positive or negative - is always helpful to us.
We sent you an offer about 1 month before your arrival, so you already knew the room rate and were aware of our 3-stars rating. The price of CHF 242.-- for a double room with balcony is standard for Switzerland. We don’t like hidden rates: for this reason we opted to charge an extra CHF 5.-- to the guests who want to use the Jacuzzi. Please note that we provide an extra towel, a bathrobe and slippers.

We serve Continental breakfast with cold buffet at will, with cold meats and cheese, 10 different types of bread (every day fresh from a local baker), jam-tart, homemade jam, honey, fruit, fresh fruit salad, prunes, cereals (including muesli), yoghurt (not from the supermarket, but from a local dairy), hard-boiled and soft-boiled eggs. As drinks we offer: coffee (espresso, American coffee, cappuccino), hot and cold milk, hot and cold chocolate, hot and cold Ovaltine, black tea, green tea, different herbal teas, 4 different types of juice.

We know that city organized events aren’t necessarily appreciated by everybody, but we are proud of the variety of events offered in Lugano during the year, with the inconvenience of the noise on certain occasions, like sports events or gigs for the young. Nevertheless, the majority of events are aimed at people of every age and taste and appreciated by most.

Before your next visit, we could provide you with a list of the events happening in Lugano, when requested.
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London, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 12, 2013 via mobile

Good location with lake view, soundproofed to keep out the noise of the lakeside road. Plenty of storage space in the room, which you don't always get in hotels! No parking but the very helpful lady at the desk directed us to the "Lac" underground car park 5 minutes walk away and provided a card that allowed us to leave the car there as long as we wanted for 25 Francs (which sounds expensive but on the normal tariff would only get you 8 hours parking). We also got a deal that included a discount card for boats, funiculars and museums etc around the area. Would definitely stay here again.

Stayed August 2013
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walteraulac, Directeur général at Hotel Walter au Lac, responded to this review, August 14, 2013
Dear guest,

It was a pleasure for us to read your review. We are always happy to know that people enjoy their stay at our hotel. We look forward to welcome you here again.
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Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 8, 2013 via mobile

Very much enjoyed our stay at this hotel. Great central position on the lake which made it easy to explore Lugano. Staff were very friendly and helpful. Would stay here again and will definitely recommend it to others.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, August 12, 2013
Dear guest. Thank you for your visit in our hotel. We are happy that you enjoyed your stay in our house. It is our wish that our guests feel as part of a big family. We hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 3, 2013

We were delighted by this place. A short walk from the little funicular at the train station. The location is just perfect. Across the street from the lake, with a great view. This is a stylish place, with great help staff. Unlike some hotel staff, the folk at Hotel Walter au Lac obviously liked working there, and it showed in their attitude towards their guests. Breakfasts were excellent in every regard, with comfortable seating on leather furniture with tables providing a good view of the lake. It is a grand old-style hotel that has been updated to be pretty classy. The central staircase walks you around an inset stainless steel and glass elevator. Stylish place! You could not ask for a more convenient location to the boats, the restaurants, etc. We recommend this place!

Incidentally, go on August 1 and see the fireworks right on the lake. Spectacular!

Room Tip: Go for the balcony. We had room 58 which was on the top floor (four floors) total.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Directeur général at Hotel Walter au Lac, responded to this review, August 6, 2013
Dear guest. Thank you for your visit to our hotel. We are happy that you enjoyed your stay in our house. It is our wish that our guests feel as part of a big family. We hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Walter au Lac

Address: Piazza Rezzonico 7, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Bar / Lounge
Hotel Style:
Ranked #19 of 41 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Walter au Lac 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Walter Au Lac Lugano
Walter Au Lac Hotel

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