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“By the lake......” 4 of 5 stars
Review of Hotel Walter au Lac

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Hotel Walter au Lac
3.0 of 5 Hotel   |   Piazza Rezzonico 7, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #19 of 40 Hotels in Lugano
Goondiwindi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“By the lake......”
4 of 5 stars Reviewed July 30, 2013

Hotel Walter au Lac is situated on the lake and central to everything. The rooms are very clean and well kept. The staff were very friendly and helpful, especially Sylvia on the front desk and breakfast is served in the dining room overlooking the lake. Some rooms in the hotel have a small balcony, ours did not. We would always stay when visiting Lugano.

Room Tip: Ask for a balcony.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Directeur général at Hotel Walter au Lac, responded to this review, August 6, 2013
Dear guest,

Thank you for your praise. Please ask for a room with balcony on your next visit.
We are looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
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    86
    38
    6
    3
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40
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Adana
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 28, 2013

The rooms were clean and the location is excellent. Breakfast was good enough. You get what you paid for. We stayed in A room with balcony with the lake view. We enjoyed the excellent lake view from our room's balcony.

Room Tip: Room with balcony is best.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, August 2, 2013
Dear guest. Thank you for your visit in our hotel. We are happy that you enjoyed your stay in our house. It is our wish that our guests feel as part of a big family. We hope to see you soon again.
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Maryland
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 22, 2013

I stayed in this hotel for several days in July. Overall, this was a very pleasant hotel to stay in, and I would definitely go back.

The hotel staff were very friendly, welcoming, and accommodating. The hotel itself is very clean and well-kept. My room (and I think every other room in the hotel) had a small balcony overlooking the lake. The bed was comfortable, and the room was a reasonable size for a European hotel. The hotel was reasonably quiet, and I slept well here. The location is also great---the hotel is right next to the lake, in the middle of the downtown area, with lots of shops and restaurants right nearby.

There were a few small negatives that preclude a five star rating. First, the breakfast is only just okay. It's got the typical European selections, but the quality of everything is just average, e.g., so-so bread and croissants, mediocre meats and cheeses, etc. So, it's fine, but it could be far better, especially given the care put into other aspects of the hotel.

Second, the bathtub in my room was extremely narrow, very curved (U shaped with almost no flat area on the tub bottom), and slippery. On my first day there I managed to slip in the tub (I'll blame the jet lag)------ouch. I was more careful the remaining days, but overall bathing in this hotel required too much dexterity.

Third, the curtains on the windows were not opaque, so there was a fair amount of light coming in the room essentially all the time. Fortunately I had a sleep mask, which solved that problem. Definitely bring one if you stay in this hotel in the summer.

Stayed July 2013, traveled on business
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walteraulac, Directeur général at Hotel Walter au Lac, responded to this review, August 1, 2013
Dear guest,

We thank you for your kind review. It’s a pleasure to read that you would like us to be ranked as a 5 star hotel. We wish to remind you, however, that we are a 3 star hotel.
We serve Continental breakfast with cold buffet at will, with cold meats and cheese, 10 different types of bread, jam-tart, homemade jam, honey, fruit, fresh fruit salad, prunes, cereals, yoghurt, hard-boiled and soft-boiled eggs.

As drinks we offer: coffee (espresso, american coffee, cappuccino), hot and cold milk, hot and cold chocolate, hot and cold ovaltine, black tea, green tea, different herbal teas, 4 different types of juice.

To avoid any problems with the bath-tub, when requested we provide non-slip mats. If you’d prefer a shower for your next visit, let us know.

Every window has got rolling shutters on top of the curtains. Using them both will ensure the room is dark enough, even for people who travel without sleeping mask.

We hope to see you soon again.
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Adelong
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 9, 2013

Checked in to Hotel Walter following a train ride from Milan, a quick funicular & walk. Checkin was smooth & the staff very helpful. Our room was fantastic with great views of the lake. We had the penthouse with 2 bedrooms & 2 modern bathrooms. Unfortunately the weather didn't allow us to make full use of the very large balcony. Definitely worth a return visit..... Especially for a visit to the nearby shops!!
If you are travelling by train be prepared for a spectacular train trip if travelling to Lucerne... Just stunning!!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, June 11, 2013
Dear Guest
Thank you very much for your visit. We are happy that you enjoyed your stay in our house. We are waiting for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

Completely enjoyed my stay here! The view was unbeatable ... and having breakfast on the balcony overlooking the beautiful lake was fantastic. The room was very clean and comfortable. The staff was nice, professional and helpful. Overall, this hotel was than worth the very reasonable cost of the room.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, June 16, 2013
Dear guest. Thank you for your praise. Although we can’t take credit for the wheather or the scenery, we like to look after our guests and are happy that you fully enjoyed your visit to Lugano. We hope to see you again soon.
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Ashford, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 30, 2013

Stayed at the hotel last week with my wife. Overall we were happy with the hotel: staff were friendly and very helpful (we had bicycles which were stored in the basement - thank you!). The room was quiet, but we were disappointed to have been given a room underneath the rooftop jaccuzi which went into self-clean mode at 5:00am and woke us up. Room was very small and a little tired, but importantly very clean, and the bed very comfortable. Breakfast was plain and uninspiring with no warm options which was a little disappointing fro rooms at this price category. View from the balcony is superb; the location of the hotel is second to none in Lugano if you want something central to all the shops, lakeside etc.

Room Tip: Get a balcony room. Make sure you don't end up underneath the Jacuzzi if you're put onto the...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 24, 2013

Polite and professional staff, rooms are small but comfortable bed makes for a great nights sleep.
The main reason is the location in front of Lake Lugano, I was on the fifth floor and the view was incredible and made what we paid for the room well worth it.

Room Tip: make sure to get a room with the view of the lake and the balcony would be a plus
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walteraulac, Direttore at Hotel Walter au Lac, responded to this review, April 26, 2013
Dear Guest,

Thank you for our visit in our hotel. Its’ always a pleasure to hear that our guests are well in our hotel. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Walter au Lac

Address: Piazza Rezzonico 7, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge
Hotel Style:
Ranked #19 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Walter au Lac 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Walter Au Lac Lugano
Walter Au Lac Hotel

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