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“A few details to improve, but in the end the best choice in Lugano” 5 of 5 stars
Review of Villa Sassa Hotel, Residence & Spa

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Villa Sassa Hotel, Residence & Spa
4.0 of 5 Hotel   |   Via Tesserete 10, Lugano 6900, Switzerland   |  
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Ranked #14 of 43 Hotels in Lugano
Certificate of Excellence
Milan, Italy
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“A few details to improve, but in the end the best choice in Lugano”
5 of 5 stars Reviewed April 21, 2013

Villa Sassa is not the most luxurious hotel in Lugano, if one looks at the number of stars, but in my opinion is definitely the best choice.
The position is unparalleled: it features great views on the lake and on the mountains, still remaining within walking distance from downtown; this also means rooms are usually very quiet (ask for those with bedrooms facing the inner side). Hotels along the lake, on the opposite, may be very noisy, as they are close to the city's main street.

Rooms are huge, with separate bedroom (one or two), living room and kitchen (this applies to rooms 200 and above), nicely furnished and with great views. Principe Leopoldos', a five star facility belonging to the same owners, features similar rooms in terms of luxury (although with a more traditional style), but is farther from town and way more expensive (plus: do not go to their residence, unless you need to attend to a congress in that location).

Villa Sassa features a faboulous fitness center and spa, one you might compare to the club you attend to in your own town, a gourmet restaurant (one of my favourites in Lugano) and an easy going bar also serving lunch and dinner.
The service is very attentive and professional.

Just one advice: ask the staff to replace the standard pillow!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review, June 13, 2013
Dear Guest,

thank you for your kind feedback and for having taken the time to write a comment on TripAdvisor. It is important to receive feedbacks from our guests, in order for us to improve the quality of our offer. We would like to kindly inform you that we have already started the project for renovating our rooms.

We hope to have the pleasure to welcoming you again at the Villa Sassa Hotel, Residence & Spa.

Kind regards,

VILLA SASSA HOTEL, RESIDENCE & SPA
Member of WorldHotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed at Villa Sassa overnight, on a business trip at Lugano. Although, not quite central with regard to location, the facilities that are offered here are good. For starter, the complimentary airport pick-up and drop was helpful and my room with en-suite kitchen was a surprise too. Views over the lake and the mountain were breath-taking. The hotel itself is located over a large stretch of land with themed building blocks. The indoor swimming pool, spa suite looked interesting but I could not use as it was a very short trip. Just experienced the bar for about an hour and the service was pleasant. Breakfast was adequate. On the whole, I think this hotel will work very well for couples and family looking for a Lugano retreat.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review, May 2, 2013
Dear Guest,

Thank you very much for your positive feedback. We are very happy to read that you enjoyed your stay with us. We will share your kind comments with the various departments.

We look forward to welcoming you back at the Villa Sassa Hotel, Residence & Spa.

Kind regards,

VILLA SASSA HOTEL, RESIDENCE & SPA
Member of WorldHotels
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Varese, Italy
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed March 22, 2013

Apartments in the residence are simple but well finished, the bed is really confortable and the bathroom wide.
In the morning I arrived late for breakfast, nevertheless a really kind waitress brought me a cappuccino with a fragrant croissant and orange juice.
Everithing excellent. Service was great.
The restaurant "Sassa Lounge" has a panoramic terrace with view on Lugano and the Snay brunch is very good.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review, March 25, 2013
Dear Guest, Dear Elena,

Thank you very much for your positive and appreciated feedback. We are glad to read that you enjoyed your stay with us at the Villa Sassa Hotel, Residence & Spa.

We hope to welcome you and your family back soon.

Kind regards,

VILLA SASSA HOTEL, RESIDENCE & SPA
Member of WorldHotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki, Greece
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 18, 2013

we stayed there as part of a holiday. since switzerland is meant to be the country of spas we were very dissapointed. The promised 2000 m spa is actually a huge gym, The receptionist was very unfriendly and when we booked the private spa suite (costs about 120 euros) the jacuzzi wouldnt work, the hot marble area was not working.
Given the choice in this country I wouldnt go again

Efi Greece

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review, March 22, 2013
Dear Guest,

first of all, please accept our sincerest apologies regarding the inconveniences happened during your last stay with us at the Spa. We are sad to hear that we were not able to satisfy your expectations.

We appreciate your comments and we would like to thank you for the time spent in giving us your valued feedback. Your remarks were taken into consideration and the mentioned items at the Spa will be fixed as soon as the spare parts have been arrived. Thank you very much for your comments, they have been very useful for us to improve the quality of hotel and services.

We hope to have the chance to welcoming you again so that we are able to convince you about the quality services we are offering at the hotel and especially at the Spa.

Yours sincerely,

VILLA SASSA HOTEL, RESIDENCE & SPA
Member of WorldHotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed February 26, 2013

If a hotel offers a secret deal on booking.com it means they are not sold out and look to fill rooms with guests paying a lower yield but at least the "load factor" looks a bit better. Does it mean, customers who take advantage of such a deal should be treated differently than others? That's what I felt when checking in and throughout the stay. Oh, and we still paid over CHF 200 that night, Parking and acces to the SPA ( which does definitely not deserve to be called that way) NOT included....
The rooms are outdated, the hotel urgently needs a make-over in order to justify the regular rates.
On the positive side, the location is very nice, overlooking the city of Lugano and the staff in the breakfast area were friendly too ( the girls @ the reception could maybe learn from them...)

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London/ Cape Town
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 9, 2012

This was the second time I have stayed at the Villa Sassa, both for business trips. The hotel has an exceptional view across the lake and great facilities. A large fitness centre and spa and well within walking distance of the town. The rooms are large and extremely comfortable, this time I was in a suite with a large balcony.
I also ordered room service which was efficient and arrived swiftly. I cannot fault the service, the staff are all multi-lingual but it does help to speak Italian when ordering from the restaurant, they cannot be more helpful and accommodating.
I look forward to a third visit!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review, November 13, 2012
Dear guest,

It was a great pleasure having you again with us and we are pleased to read that we have been able to fulfill your expectation with our facilities and services.

Hopefully we will have the pleasure to see you next time during a family holiday in Lugano and for a longer stay.

Best regards
Yours truly

Roland Henkel
General Manager

VILLA SASSA HOTEL, RESIDENCE & SPA
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Brussels, Belgium
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 30, 2012

Amazing view on the Lugano lake and the surrounding mountains. Great, spacious fitness and spa. Beautiful outside pool and green areas. Good restaurant. Huge but old-fashioned rooms. Overall, good place to be in.

Stayed November 2011, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review, November 2, 2012
Dear guest,

Thank you very much for choosing Villa Sassa Hotel, Residence and SPA as your preferred destination in Lugano.

We are looking forward welcoming you here again.

Best regards
VILLA SASSA HOTEL, RESIDENCE & SPA

Roland Henkel
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Sassa Hotel, Residence & Spa

Address: Via Tesserete 10, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lugano
#6 Business Hotel in Lugano
#7 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Villa Sassa Hotel, Residence & Spa 4*
Number of rooms: 49
Official Description (provided by the hotel):
On the hills overlooking Lugano, in a marvellous setting, yet just a few minutes walk from the centre of town, Villa Sassa Hotel, Residence & Spa****S is a an oasis of well-being. The hotel enjoays a breathtaking view of Lake Lugano, the city and the surrounding mountains and offers 49 rooms and suites and 71 serviced apartments, a Mediterranean restaurant and lounge bar, conference and banqueting facilities, and a 3,000 sqm Wellness Club and Spa. The very special light shining over Lugano and love of nature are unforgettable at Villa Sassa, the ideal resort to spend a day, a weekend or an entire week or more of pure relaxation. ... more   less 
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Also Known As:
Hotel Sassa And Residence

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