Lugano is very hilly so I stayed here because the hotel is located next door to the train station and so you don't need a taxi and neither are u dragging bags up or down hills...With the exception of the short hill from the hotels front gate to the front door. Exit train station and turn right and the hotel is located at the end of the car park on the opposite side of the train tracks. Bedrooms are small...a single room means a single bed. Bathroom was immaculate. I had lovely views of the hotels back garden. This hotel has beautiful gardens to wander around. This is a very stylish grand hotel. Service is excellent. Staff are very helpful. Little or no noise from train station in bedrooms. If you don't walk to walk the 4min journey down the hill to the lakeside you can take the Gongerat (tram) which is located directly opposite the train station under the restaurant. The central bus station is also located at the train station.