we can't say enough good things about the Continentalpark Hotel in Lugano. The management very kindly upgraded us to their Prestige top room (without us asking) which was a gorgeous room. Spotlessly clean and well appointed, like the rest of their hotel. Staff made us feel like welcome and honored guests. Everyone we interacted with went out of their way to be helpful; the location was perfect for easily getting in and out of the city of Lugano. Their breakfast buffet was also a nice surprise, much better than the other 4 hotels we stayed at during our 14 days in Switzerland. Wish they could replicate the Continentalpark and their staff throughout other Swiss cities, we would have stayed at them all. The only downside was leaving and having to stay elsewhere during our trip to other regions (none of the remaining nor previous hotels in Lucerne, Interlaken, Lausanne, or Geneva came close to the 4 star quality of the Continentalpark).