This hotel met all our needs in Lugano. We use public transportation and we easily reached the property from the funicular. If you do not find the door or it is closed, you can ask the restaurant - but it is best to go thru the restaurant to catch the elevator. We read reviews that some people felt locked in - we did not feel any problems. Our room did have an outside window, but my sister in law's room did not, and it did not feel bad at all. It met all our requirements: very clean, awesome staff, excellent breakfast, and close to the train station. Only reasons for not giving an excellent were the fact that there was no way to make coffee in the room although when the people were in the office they made us coffee. Other issue is that on Wednesdays the restaurant downstairs provides free snacks with drinks - this resulted in a huge noisy crowd, so if you are traveling on business beware. The staff however was awesome, very helpful with all our activities and most accommodating with our many requests for coffee. Would stay there again without hesitation!
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