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“Gorgeous location” 4 of 5 stars
Review of Villa Principe Leopoldo

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Villa Principe Leopoldo
5.0 of 5 Hotel   |   Via Montalbano 5, Lugano 6900, Switzerland   |  
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Ranked #6 of 40 Hotels in Lugano
Certificate of Excellence 2014
Switzerland
Top Contributor
171 reviews 171 reviews
48 hotel reviews
Reviews in 65 cities Reviews in 65 cities
91 helpful votes 91 helpful votes
“Gorgeous location”
4 of 5 stars Reviewed January 21, 2014

This hotel is in a gorgeous location and has perfefect views .

If you are able though I recomend that you ask to stay in the main hotel , there is n annex which is most disapointing .



Service and food is good but not stunning .


More of a short holiday retreat than a bussiness location .

Good hotel if you have time for a little of both .

Room Tip: Suggest you request rooms in the main bulding only
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, March 21, 2014
Dear Guest,

thank you very much for your kind feedback and for having taken the time to write a comment on TripAdvisor. It is very important for us to receive feedback from our guests in order to improve our services and product constantly.
We are happy to read that you spent a great time with us.
We look forward to welcoming you soon back at the Villa Principe Leopoldo.

Best regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    195
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    44
    22
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
5 of 5 stars Reviewed January 19, 2014

Excellent setting, friendly staff, great rooms and the restaurant was just perfect
Best club sandwich I ever had I'll be back soonI was in Lugano with my wife just to relax a little.
We stayed in the main building in the villa, the rooms are very nice and big. The staff is very friendly specially in the restaurant and the reception also in housekeeping they were very helpful. The hotel is overlooking the city and the lake. I imagine how nice it can be in spring or summertime. bye bye see you soon.....

Room Tip: If you want to make it perfect book a junior suite in the villa
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, January 30, 2014
Dear Guest,

thank you very much for your fantastic feedback on Tripadvisor. It is a great satisfaction to read that you spent a great time with us.

We hope you had a good trip back home and we look forward to welcoming you soon back at the Villa Principe Leopoldo.

Best regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
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Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 14, 2013

So we booked the hotel through booking.com which had a great deal during the off season (November). We figured, “Lets stay one night on the weekend to see this normally expensively priced property”. Not surprisingly we booked a room in the annex (Dependance) a building across the road, with no view.
Anyways, the main disappointment came when they showed us a room that stank of cigarettes. We informed the staff member right away that we specifically indicated a non-smoking preference during the booking. So next, we were shown another room, which was less stinky, and were told that there are no "non-smoking" rooms in the building, because clients just don’t listen and smoke, and there is nothing that can be done!
So either we were blatantly lied to, or this is just a joke of a hotel that claims 5 stars only because they have fake marble busts of some Greek gods in the hallways (made of tin cans I presume).
That’s all I have to say about this hotel.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, January 30, 2014
Dear guest,

thank you for having taken the time to post your comments on Tripadvisor; every feedback we receive is highly appreciated and helps us to constantly improve our services. Please accept our sincerest apologies for not having met your expectations.

All your comments have been taken seriously into consideration and will be discussed further with the Management to avoid any repetition.

Hopefully we will have the pleasure welcoming you again.

Best regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
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Canton of Ticino, Switzerland
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 17, 2013 via mobile

I organized a dinner at this restaurant for business purposes and we arranged a 5 course menu, each dish was better of the previous, a marvelous experience, thanks to the great skills of Chef Dario Ranza and his team. Service was also perfect, certainly a place to recommend. Thank you.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, January 10, 2014
Dear Guest,

Thank you very much for your positive review. We are glad that you liked and enjoyed the dinner at the Restaurant Principe Leopoldo. We will inform our Chef and his team about your compliments.

We look forward to welcoming you soon at the Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
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Hamilton, Bermuda
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 20, 2013

Stayed at the Dependance
Beautifully advertised pictures,but...
View of the trees!!!
No room service (should be a requirement for ***** hotels, no wash cloth in bathroom, problems for 2 days with WIFI.
Gourmet restaurant very good and very attentive servers ....not the same at breakfast
Badly lit hallways, you can not see your lock in the dark
...and more
Definitely not 5 stars

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, November 14, 2013
Dear guest,

Thank you very much for having taken the time to rate the hotel on Tripadvisor. It is very important for us to know what our clients think of our product and services.

Knowing that the residence is less attractive than during the summer months, this mainly due to the closure of the swimming, garden area and restaurant (room service). We differentiate the product very clear with typology of rooms and clear price structure. Lake view suites can only be booked in the Villa. The 100% lake view is only confirmed in our lake suite. Other room categories in the Villa have partial or even no view to the lake but are lakeside. All our standard rooms “Residence Park Rooms” are in our Residence building a few steps away from the villa. All this is clearly mentioned on the booking confirmation from the hotel or other booking sites.

Thank you for the positive comments on our restaurant and staff. It will be my pleasure to communicate to them. Concerning the dark hallways we will have a look into it with our interior architect and see what can be done.

We wish to have the pleasure to welcoming you again at the Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calvi, France
Top Contributor
78 reviews 78 reviews
59 hotel reviews
Reviews in 54 cities Reviews in 54 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed October 17, 2013

We were looking for a nice hotel with good sport facilities. As the Leopoldo advertised a nice fitness centre, tennis courts and a spa, we decided to go for it. The hotel is very nicely located on a hill above Lugano. We hit straight to the fitness centre, which is well equipped. But who organized it? There is no water, no earphones...and the treadmill is facing the wall, while the bikes are positioned...oppposite to the TV's....Very strange! No jacuzzi..The standard room was quite large, but impossible to roll down the blinds, so that we woke up quite early. The people at the reception were not very helpful, and it is the first time in a five star hotel that I see employees with worn-out shoes...you could even see the holes!
Very nice breakfast. Also very nice tennis courts (2)
Overall, a very nice hotel, with a great infrastructure, but the manager is probably not very demanding....

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, October 23, 2013
Dear Guest,

First of all thank you for having taken the time to put your comments on Tripadvisor. Each feedback we receive is highly appreciated and helps us to constantly improve our services.
Yes the treadmill is facing the wall. For security reasons we placed it like that so as if someone falls while running they do not get thrown into the wall. All the cardio machines are equipped with their own TV’s so anyone can watch TV while doing cardio training. The TV’s on the wall are for those doing weight training and not cardio. For hygiene reasons earphones are currently not available, but we will discuss the possibility selling them at the front office in future. There is always plenty of water placed at the entrance. We’re currently checking a change of location so as it can be easily found.
Your comment about the look of our employees is very serious, and I will bring it up during our weekly department head meeting in order to discuss the matter.
Reto Stöckenius, General Manager

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
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Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 16, 2013

we celebrated our wedding at the Villa I would highly recommend other couples not to do so. the view is great and the on a first glace the hotel looks amazing and due to the staff everything is possible. but you will find out that this is not the case and you will be disappointed, latest when you get the invoice, much higher than expected. I'm not saying that the invoice was wrong, but the are nearly no discounts. You will pay the full prices for drinks and soft drinks. the is no infrastructure for a band, not even champagne glasses to make a tower ...

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, February 10, 2014
Google Translation
Sehr geehrter Gast,

Jedes Jahr finden bei uns um die 40 Hochzeiten statt, und diese führen wir seit über 28 Jahren stets zur vollsten Zufriedenheit unserer Gäste durch.

Um den Anlass mit Erfolg durchführen zu können, braucht es im Vorfeld eine klare Verhandlungsphase um Missverständnisse im Vorfeld zu bereinigen. Die Preise wurden vor dem Event vom Gastgeber bestätigt und er wusste auf was er sich einlässt. Ist Tripadvisor wirklich die richtige Plattform um Preise im Nachhinein zu verhandeln?

Wir sind ein Haus in dem man sich zu benehmen weiss, sich gegenseitig respektiert aber auch geniest.

Wir hoffen trotzdem, Sie in unserem Hotel künftig begrüssen zu können.

Mit besten Grüssen,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Principe Leopoldo

Address: Via Montalbano 5, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lugano
#4 Luxury Hotel in Lugano
#5 Business Hotel in Lugano
#5 Romantic Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Principe Leopoldo 5*
Number of rooms: 75
Official Description (provided by the hotel):
Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more   less 
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Also Known As:
Villa Principe Leopoldo Hotel And Spa
Hotel Principe Leopoldo

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