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“A nice choice when visiting your Franklin University Student” 4 of 5 stars
Review of Villa Principe Leopoldo

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Villa Principe Leopoldo
5.0 of 5 Hotel   |   Via Montalbano 5, Lugano 6900, Switzerland   |  
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Feel like a Prince
Ranked #6 of 40 Hotels in Lugano
southern california
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
79 helpful votes 79 helpful votes
“A nice choice when visiting your Franklin University Student”
4 of 5 stars Reviewed October 7, 2013

We stayed here while visiting our daughter who is at Franklin. It is the closest hotel to her dorm. It is a beautifully situated hotel in that it looks over the lake and mountains. It is not convenient if you want to walk to town. However, there are no good hotels that are in city center. The Walter Hotel is the best located, but it has no car parking and is not a 5 star property. We drove to town every day. Driving here for us americans is a little tricky, but we mastered it by the end of our stay! The staff here is excellent and friendly and spoke enough english that we all understood each other. We had massages and facials 2 times during our visit and they were excellent! The bar is good and the restaurant is a special fine dining treat. The best part of this hotel is waking up every morning to the amazing view. (and being so close to our daughter!) Enjoy your stay.

Room Tip: The villa is where you want to stay. The residence is across the road with no lake view.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, October 16, 2013
Dear Guest,

Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay with us and that you liked our gourmet restaurant and the massages.

The hotel is not so close to town but we provide a shuttle service from and to the city center at fixed times if you don’t want to walk or take the car.

We look forward to welcoming you soon again at the Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
London
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 6, 2013

This is one hell of a romantic hotel. Shame I was visiting with my mother but anyhoo! Amazing setting high above Lake Lugano; large rooms with lovely bathrooms; exceptional service and beautiful food. Will be back with the man ASAP.

Room Tip: Ask for a room at the beginning of the room corridors (closest to reception) as they will have a les...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, September 13, 2013
Dear Guest,

thank you very much for your great feedback on TripAdvisor. It is a pleasure to read that you enjoyed your stay with us.

We look forward to welcoming you soon again at the Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, Connecticut
Top Contributor
133 reviews 133 reviews
133 hotel reviews
Reviews in 106 cities Reviews in 106 cities
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed July 18, 2013

“I had the pleasure of staying at this hotel 10 years ago when I was living in Switzerland. I knew I wanted to return and I am happy to say, my return was everything I expected and more. Lugano is a magical place situated between Lake Maggiore and Lake Como. With its views of the lake and Alps, its temperate climate, its Italian heritage, language and food, Lugano is an ideal choice for spring, early summer and fall. The Villa Principe Leopoldo offers friendly, impeccable service with spacious, newly re-furbished guest rooms, outdoor bar and restaurant pavillons, fresh and delicious food choices and best of all, amazing views of the Lake and surrounding mountains. What could be better than Italy in Switzerland?”

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, August 29, 2013
Dear Guest,

thank you very much for your kind and positive feedback. We are happy to read that you had a beautiful stay and that you enjoyed the time in Lugano and the surrounding area.

We look forward to welcoming you again in the nearest future.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joinville, SC
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

The rooms are comfortable, well equipped, well decorated and the view is incredible! The staff is very kind and helpful. The restaurant is amazing! You can enjoy an excellent meal while you have a wonderful view to the lake and the bar is very nice too.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, July 5, 2013
Dear Guest,

Thank you for your positive and appreciated feedback about the hotel and the service. We are glad to read that you enjoyed your stay with us and that we have been able to fulfill your expectations.

We look forward to welcoming you again at Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
112 reviews 112 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 17, 2013

This hotel is a gem tucked in Lugano with the beautiful mountains and lake as your panoramic view. Since this is high up the mountain you get the chance to look down onto the lake and the outdoor seating is beautifully set to take advantage of this.

Stay in the main house property for a real sense of being in a magical mountain refuge.

Room Tip: Stay in the main hotel versus the rooms across the road for the best views and convenience.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, July 5, 2013
Dear Guest,

Thank you for your positive and appreciated feedback on TripAdvisor. We are glad to read that you enjoyed your stay with us.

We look forward to welcoming you again at Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 12, 2013

Booked a 2 nite package in a Villa Junior Suite (with lake view), which includes a use of a Maserati for a day. I've previously stayed here 5 years ago & was blown away by the view, so thought I'd come back with my wife this time. What a disappointment.

In isolation, room was fairly good (with free wifi) except for a few things that spoiled it. If we didn't experience the restaurant & the other services described below, the overall rating will be a little better.

Room- plenty of old school charm, clean & modern. However, upon entry, the room stank of smoke. Pillows & blankets stank too. We requested a change but were told all rooms in the hotel were smoking rooms (I just checked the description prior to writing this review- it says it's possible to request non smoking rooms. Someone is lying somewhere!). Balcony faces the lake, but water keeps dripping down from floor above, making half the balcony constantly wet. The double bed was actually 2 singles pushed together- even blankets were 2 single blankets. Not ideal, but we didn't make a fuss. Cheap toiletries for a hotel of this calibre.

Transport- we were picked up from the train station by the hotel but driver was 5 minutes late. Unacceptable, since hotel is only 10 minutes drive away. We were also sent to the station upon departure. The bell boy & driver took one of our bags each. They didn't bother to carry them down the short flight of stairs at the main entrance, but dragged our bags down. Seasoned travelers will know that this is very bad for luggage wheels.

Breakfast- breakfast room was simple & nice. Spread is quite limited but acceptable. Good strong coffee. However, service is disappointing. Plates weren't cleared promptly. Bear in mind that this is a small hotel and there are maybe 5-6 tables occupied. On our second day, I was given a coffee cup with a big coffee stain at the lip area, only to be replaced with another with a not so big, but still evident lipstick stain. Seriously, staff don't seem to care at all.

Bar- seems like plenty of wealthy people congregate here for drinks or dinner, as evidenced by the supercars we constantly see outside the hotel. Waiters were indifferent, bordering on arrogant. I requested for a drinks menu but was instead greeted by "Should I suggest something for you, sir?". If I asked for the menu, I want the menu. When we finished our drinks, we weren't asked if we'd like another and empty glasses weren't cleared.

Dinner- nice busy restaurant, food was fairly good (and pricey but I suppose if you want to dine there it wouldn't bother you). Good extensive wine list. Waiters very professional at their work, but again indifferent. We weren't made to feel welcome at all. Just another couple spending a few dollars at their premises.

Car- our package includes the use of a Maserati for a day. I specifically asked over the phone AND via email which model it was going to be, and was told both times that it will be a GranTurismo coupe. They ended up giving us a Quattroporte saloon. The receptionist on duty was very apologetic (Alicia I think- really she's the only pleasant employee we've met). She tried to get it replaced for us but the GranTurismo was already loaned out. The receptionist that confirmed the model (Karin) told us she didn't know what a GranTurismo was, and thought Maseratis are all the same. If you don't know the answer, get someone else who knows to reply the email! Now some of you may think I'm being unnecessary fussy, but I know my cars well. We brought the car up to the mountains & it's simply too huge for the windy and narrow mountain roads. And I'm paying for it, so I think I deserve to get what I booked. It's as good as booking a lake view room (and paying for it) and getting a room without a view. In the end, we got a slight discount amounting to around CHF100.

We departed Lugano for Villa Serbelloni in Bellagio. What a HUGE difference in service & overall experience. If you're going to Lugano just to experience this hotel & Lake Lugano views (as we did), forget it. Bellagio has better views over Lake Como, is just a short distance across the border from Lugano, and you will have a MUCH more pleasant experience in Villa Serbelloni.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 14, 2013
Dear Guest,

Thank you very much for having taken the time to rate us. It is of utmost importance to receive feedback from our guests, in order to improve our services and product constantly.
We will not enter in detail to each of your comments. If you wish to do so, please feel free to contact us under info@leopoldohotel.com we will be more than pleased to assist you.
We take your comments very serious and have discussed them already in our daily briefing. Some of them will need deeper involvement and eventual training.

In the hope we may welcome you again we remain at your full disposal for clarifications you may want. Thank you again for your input.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 11, 2013

We used to stay and watch the firework here every 1st of August when Switzerland celebrates its national day - the terrace has a spectacular view over the lake and mountain which has a "wow" effect when one enters the lobby area and embraced by the beautiful scenery. Then we had to stop coming because the hotel was closed for renovation. Last Autumn we held my husband's birthday party here and all of our guests (from overseas as well as within the country) were overwhelmed by the excellent service of the hotel staff as well as the perfect surroundings of the hotel. Organizing the party was a long and boring process but working with the hotel staff especially the front desk manager Stephanie was such a pleasant experience that the tedious organization seems to have turned into fun. She put all our guests on one floor to minimize distraction to other hotel guests. Several of our senior guests received special attention because they had problems with their ankles, knees or hips. The restaurant serves excellent Italian cuisine and has a beautiful lake view. When we did our tasting menu, the maitre D served us himself and took pain to explain the different wines to match with the dishes. At the party, the assistant maitre D was there to supervise everything and they made no mistake about who were vegetarians and who were allergic to diary products etc. We also had a brunch next day after they had cleared the breakfast area where everyone could enjoy the beautiful view before heading home as well as a nice relaxed meal with great food (other than the normal continental breakfast, we had sea bass baked in salt crust and roast beef which were delicious). Like everything else, there are also downsides of this hotel - it is very expensive, the breakfast is average, the spa is quite small and it is not in the center of town (hotel shuttle runs every half an hour). But people who come here should bear in mind that this is a place where they are coming to spoil themselves and not to save money.

Room Tip: Since you already decided to spend good money by coming, you might as well stay in the best rooms to...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 17, 2013
Dear Gest,

thank you very much for your kind feedback. We are very happy that you had a great birthday party and, once more, a wonderful stay. We will share your positive comments with our staff.

We look forward to welcoming you again at the Villa Principe Leopoldo.

King regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Principe Leopoldo

Address: Via Montalbano 5, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lugano
#4 Luxury Hotel in Lugano
#5 Business Hotel in Lugano
#5 Romantic Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Principe Leopoldo 5*
Number of rooms: 75
Official Description (provided by the hotel):
Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more   less 
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Also Known As:
Villa Principe Leopoldo Hotel And Spa
Hotel Principe Leopoldo

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