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“Impolite staff and very bad service” 1 of 5 stars
Review of Casino Lugano

Casino Lugano
Via Stauffacher 1 | Casella postale 6482, Lugano 6901, Switzerland
+41 91 973 71 11
Website
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Ranked #21 of 31 attractions in Lugano
Type: Casinos
Attraction Details
Zurich, Switzerland
Senior Contributor
33 reviews 33 reviews
3 attraction reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
“Impolite staff and very bad service”
1 of 5 stars Reviewed May 5, 2014

The staff at this casino is very rude. The service is extremely bad and they behave very unsocial.
I highly recommend not to go to this casino. Spend your time and money somewhere else.

Visited May 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casino-Lugano, Ufficio Marketing at Casino Lugano, responded to this review, 2 weeks ago
Dear guest,

We are really sorry that you did not enjoyed your visit to our casino. We take particular care to our customer service, for this reason it is really unusual for us to let some guest unhappy about our services and behaviors. We gladly invite you to visit us again, and if you will not remain satisfied, please, ask to talk with a supervisor and we will solve any matter on place. Thank you for your opinion, every suggestion helps us to improve our services.
Yours sincerely

Casinò Lugano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Visitor rating
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    19
    8
    8
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
New York City, New York
Top Contributor
120 reviews 120 reviews
71 attraction reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
“Not much available”
2 of 5 stars Reviewed February 20, 2014

The free parking was the best of it all. Must admit, I've been to Las Vegas and Atlantic City in the USA, and to no casinos at all in Europe. However, I think anyone would agree that this clean, modern place leaves a lot to desire in the gambling department,

Visited February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
17 attraction reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great”
4 of 5 stars Reviewed April 8, 2013

One should be there and the ambience is so catching and you just want to be there more and more and especially when you are with your sweet heart

Visited March 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramat Gan, Israel
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“very nice”
4 of 5 stars Reviewed January 15, 2013

good service by everybody - from the lady who took our coats all the way to the man who cashed our money

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, Indiana
Senior Contributor
24 reviews 24 reviews
6 attraction reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Great Casino with wonderful service”
5 of 5 stars Reviewed November 27, 2012

We really enjoyed this casino. It was clean and everyone was very friendly. No craps though. I did like how they had a plastic card that you could put money on and then use in the slots - when you moved slots you would use the card.

Visited October 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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