As we were used to ageing Novotels in France, we had the great surprise to discover at last a modern and comfortable Novotel in Lugano. The access from the motorway, arriving from Zurich, is very easy and the hotel has a large undeground parking (helpful, as parking space in the streets is very limited).
The staff at the reception was very helpful, explaining in detail the specificities of our room, the hotel and the surroundings. Indeed, our room was well equiped with modern furniture and a nice looking bathroom.
The restaurant is of good quality for breakfast and dinner, and has a large terrace for warm evenings. Service is swift and friendly, even when the morning buffet was overcrowded.
Equipment is also great with a large swimming pool, great for cooling down after a walk in nearby Lugano. The only negative point, in my opinion, is the very tiny fitness center which is packed with equipment.
The location is also very convenient, as you can walk down to the lake and from there either take a ferry or walk to the city center.
We will definitely come back, taking more time to discover charming Ticino.