We stayed at Novotel Lugano for 5 nights and felt totally taken care of.
The location of the hotel is convenient and is about a 10 minutes walk from the lake and about 15-20 minutes walk to the city centre (shops and restaurants) and a 15 minute (bus/ taxi ride) to the central station.
The team at the reception is very good and went out of their way to make us feel comfortable and would like to make special mention of Anna who was very helpful. The team at the restaurant was also courteous at all times.
The room is good with all the basic amenities. The only minus here is the lack of privacy in the bathroom, as the room and the bathroom are separated by a glass partition. Okay, we got used to it by the end of the stay - but was a shocker for us on day one.
We would definitely stay at Novotel on our next visit to Lugano.