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“Nice hotel with friendly and helpful staff” 4 of 5 stars
Review of Novotel Lugano Paradiso

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Novotel Lugano Paradiso
4.0 of 5 Hotel   |   Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland   |  
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Ranked #12 of 41 Hotels in Lugano
GreenLeadersSilver level
Singapore, Singapore
1 review
7 helpful votes 7 helpful votes
“Nice hotel with friendly and helpful staff”
4 of 5 stars Reviewed May 30, 2014

It is a nice hotel with friendly and helpful staff, the room is spacious for us as a family of 4 (2 adults & with 2 young kids), very convenient location and the train station is within mins away except that if you do not have many big luggages and kids on tow.
Else everything is perfect.

When going to the hotel from train station is fine because carrying all the luggages down the flight of stairs is easier and it is going down slope to the hotel.

But going to the train station from hotel, it will be up slope and have to carry all the luggages to walk up so many flight of stairs to reach the train station is pretty tough. We are lucky that we didn't go through the ordeal on the day of our departure as it was raining so we took a cab to the main train station at LUGANO.

We definitely will still choose this hotel again as it is located at a very convenient location.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, Manager at Novotel Lugano Paradiso, responded to this review, June 4, 2014
Dear Ms Diana,
thank you for taking time to give us your feed-back about your stay with us.
We appreciate very much your positive comments and be assured that we will share it with our Team. As you know positive feedback from satisfied guests are our greatest reward for that thank you very much. My team as so as myself will enjoy to welcome you soon at Lugano-Paradiso.
Kind regards
Christian Schreiner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Syracuse, New York
Top Contributor
167 reviews 167 reviews
25 hotel reviews
Reviews in 64 cities Reviews in 64 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed May 28, 2014

Within walking distance to the docks and lakefront, this is a lovely hotel in a lovely, but expensive, city. The rain shower is especially nice and the room was quiet and comfortable. Breakfast was OK.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, Manager at Novotel Lugano Paradiso, responded to this review, June 4, 2014
Dear Mr. Lawrence,
many thank for your feed-back and the time you have take to give your impressions of our hotel.
Positiv feeback from satisfy clients is our greatest reward thank you for that.
We look to welcoming you soon in Lugano Paradiso
Sunny regards
Christian Schreiner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 15, 2014

The hotel is okay, for a 4 star a bit expensive.

Restaurant and Brunch Buffet is completely disappointing.
Service is bad, Croissants and bred were hard and tasted like from yesterday.
Apple-Pie was on buffet, but not cuted.
We ordered twice a Cappucino, Service-Boy brought us twice a milk-coffee.
My wife had a fork and knife on the table, me not. I had to stand up and get it by myself.

I've tried to give Feedback to the German Hotel-Manager on this.
The German-Guy was totally pissed off. I couldn't end my sentence, he Interrupts me and went away. Just horribel!

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, Manager at Novotel Lugano Paradiso, responded to this review, June 4, 2014
Google Translation
Sehr geehrter Herr Stefan R.,

wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Lugano Paradiso die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.

Die Hotels der Marke Novotel setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse.
Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Massnahmen ergriffen wurden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern.

Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüssen zu dürfen.

Mit freundlichem Gruss
Christian Schreiner
Direktor
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Berne
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 13, 2014

Lugano is one of the nicest location in southern Switzerland. I have been there many times for business and leisure. There are also a lot of nice bit old hotels sometimes not worth the value. The Novotel is a newer hotel in the paradiso location close to the lake and in a very quite area. It has a nice pool and also modern lobby. Very friendly staff and the garage just below the hotel. The greatest surprise was the good and cheap expresso at the bar! I will go there again and really can recommend it!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, Manager at Novotel Lugano Paradiso, responded to this review, June 5, 2014
Google Translation
Sehr geehrter Dr. Buhi,
Woaahh ! wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Lugano Paradiso.
Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.
Wir würden sehr freuen, Sie schon bald wieder bei uns begrüssen zu dürfen.
Mit Sonnigem Gruss aus Lugano und bis bald
Christian Schreiner
Direktor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
63 reviews 63 reviews
52 hotel reviews
Reviews in 53 cities Reviews in 53 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 11, 2014

The staff was very friendly. The room was modern. Bath was also very good (beside of the missing toilet brush) with rain shower system. The bed was perfect. The room was very silent and I could not hear noise from outside. Free Wifi is also available in the hotel.

I would like to mention the restaurant which was really commendable for having dinner.
I just had an express breakfast which also ok.

The value for money compared with some other hotels in Lugano is very good. I can recommend the hotel and will come back next month for more than just one night.
After this stay I might write a more detailed review.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
133 reviews 133 reviews
96 hotel reviews
Reviews in 81 cities Reviews in 81 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed March 30, 2014

I stayed here for 4 nights while attending a conference for work. It was a little further away from the venue than some other hotels, but I saw that it would be a nice walk along the lake, so I booked it (and it really is a nice walk along the lake). It costs about 30 francs from the airport to the hotel.

Reception staff were friendly but other than that, the rest of the staff seem a bit indifferent. I had an executive room so had fast internet which was appreciated, although they only gave me a code for 72 hours for a 4 night stay, so it ran out by the last evening and I couldn't be bothered to go back down to reception to get a new code. Slippers and a bathrobe are always a plus. The room was nice and clean, but a bit on the hot side. You can see straight through to the bathroom from the bedroom which was kind of strange. Bed was comfortable but I tend to not like big, fluffy pillows and they have a lot of those. No view of the lake since the hotel is set a few minutes away from it. There is no complimentary water in the room, but I always just drink tap water when I can, so I am fine with that. The area in general is fairly quiet other than traffic noise so it's quiet enough to sleep at night.

Although some people think the hotel is overpriced, I think it's pretty standard for Switzerland. I paid about 200 francs a night for the room which I think is pretty normal. Breakfast, however, was overpriced and not included in the room, so I skipped it, even if it was being paid for by my work.

I took room service one night. It was ok but since I had paid for my room on arrival, I had to go back down to the bar to pay for room service, defeating the purpose of room service. So remember to keep a pre-authorization at reception if you are going to buy add-on services or else you will have to pay up in cash each time.

In general, it's ok for a novotel. I'm rating this as 3 out of 5 dots since, like the staff, I'm feeling a bit indifferent about them. Having said that, I'd be fine with staying here again and I could recommend this as a place to stay in Lugano.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, Manager at Novotel Lugano Paradiso, responded to this review, June 10, 2014
Dear GLOJUL guest,
we thank you for taking time to post this comment. We are realy sorry that some of our services did not meet your expectations, neverless we are wery happy to read that you will come back and you recomand our Hotel. Please apologies for the desagries with the WLAN Code and that you did not get credit on the room service we shared it with the Team in order to get better solutions for the future. Refering to the Glas in the badroom you have a buttom in the bathroom where you can obscure the glas to get more intimity. Two bottles of mineral water in all our rooms are free of charge and we have for sure rooms whis smaller beds 90*200 so for your next stay with us we will be please to offer it to you just let us know it by the resevation.
We look to welcoming you again at your Novotel Lugano-Paradiso
Sunny regards from Lugano
Christian Schreiner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 26, 2014

Service is very good and staff is very welcoming. The only thing I didnt like was the lack of privacy in the bathroom. Other than that, very clean and comfy beds. Wifi is also very good. I was working from my room most of the day and didnt have any issues. Very close to San Salvatore Funiculare and about 20 minute walk to the city center.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Lugano Paradiso

Address: Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 41 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
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