It is a nice hotel with friendly and helpful staff, the room is spacious for us as a family of 4 (2 adults & with 2 young kids), very convenient location and the train station is within mins away except that if you do not have many big luggages and kids on tow.
Else everything is perfect.
When going to the hotel from train station is fine because carrying all the luggages down the flight of stairs is easier and it is going down slope to the hotel.
But going to the train station from hotel, it will be up slope and have to carry all the luggages to walk up so many flight of stairs to reach the train station is pretty tough. We are lucky that we didn't go through the ordeal on the day of our departure as it was raining so we took a cab to the main train station at LUGANO.
We definitely will still choose this hotel again as it is located at a very convenient location.
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