The staff was very friendly. The room was modern. Bath was also very good (beside of the missing toilet brush) with rain shower system. The bed was perfect. The room was very silent and I could not hear noise from outside. Free Wifi is also available in the hotel.
I would like to mention the restaurant which was really commendable for having dinner.
I just had an express breakfast which also ok.
The value for money compared with some other hotels in Lugano is very good. I can recommend the hotel and will come back next month for more than just one night.
After this stay I might write a more detailed review.