My past experience with Novotel was not a good one. I stayed last October 2013 at the Novotel in Monaco and I was not very happy with the hotel. Since Lugano was a spur of the moment trip for us, we had a difficult time finding a reasonably priced hotel until we chanced upon Novotel Lugano Paradiso. I personally did not want to stay in any Novotel but we were left with no other choice. To our surprise, it turned out to be a pleasant experience. The room given to us was new, clean, spacious and well designed. Our bed was a lot better from the one I slept in Monaco. Pillows were fluffy and sheets were all new. I loved everything about it. The view wasn't that spectacular and location was a bit far from the center but it was quiet and easy to get to from the train station. Wifi was free and available and strong at all times. Lastly, the price per night was just right. I would recommend this hotel to my friends and relatives.