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“Good for Business-Trips” 4 of 5 stars
Review of Novotel Lugano Paradiso

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Novotel Lugano Paradiso
4.0 of 5 Hotel   |   Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland   |  
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Ranked #11 of 40 Hotels in Lugano
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Canberra, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2013

This hotel is only minutes walk from the Lake and a short walk into the centre of Lugano. It certainly lived up to its brand as a Novotel. The service was friendly and the food in the restaurant was excellent. The rooms were well appointed and we slept well. We would definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 8, 2013

Located in Paradiso district, the hotel is 25 minutes walk from city center. Although mass trasnport and taxis are available, I definitely suggest taking a walk at the promenade while enjoying the fabulous view of the lake. A typical Novotel with its furbishing and amenities. Standart room size is appropriate for families upto 3 people. Good value for a short stay.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2013

Stayed here as a family of 4 with 2 kids under 10. Good family package: 2 Business Executive rooms on 7th floor - with lake view - 1st room full price, 2nd room half price. Most importantly = connecting doors! Well-located hotel if you want to stay away from the middle of busy Lugano, but you will need to go into centre for dinner etc (bus no. 1 just around the corner!). Very modern hotel, nice decor, good-sized rooms (incl. small sofa), very nice bathrooms. Firm beds + quiet area = a good night's sleep! Pleasant walk along lake to the city centre. Situated 2 mins from funicular railway to San Salvatore (lovely trip for family, with spectacular views). All the staff were great with us, can't fault them. However, we avoided overpriced breakfast (CHF 27!) by going to cafe/bakery just around the corner.

Room Tip: Ask for room overlooking swimming pool to get a lake view!
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egham, United Kingdom
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 17, 2013

An ultra modern hotel in the Paradio area of Lugano. 5 mins walk to lake, 15 mins walk along lakeside into city centre. If travelling by train suggest taxi from Lugano station as Lugano Paradiso station, although barely 10 mins walk from hotel has no taxis and rather desolate with no directions. On check in receptionists cold and slow and insisted breakfast not included when e-mail confirmation stated it was. A different receptionist on duty at check out was far friendlier.Booked exceptionally good offer from UK, normal rates high. Room spacious, modern, comfortable and had every facility you could expect. Huge wall TV had many International channels, inc many UK ones. Excellent lightning and 2 free bottles of mineral water provided daily. However there is a danger of stye over substance - privacy screen button in bathroom amusing but pointless really, bathroom doors look great but heavy and noisy, bedside tables ridiculously small and have pointed edge at eye level when sleeping, room has not a single coat hook. Breakfast good and by far the biggest selection I have ever had in a Novotel but service lacking and further dispute over inclusion in rate. None of these are major complaints and overall I would certainly recommend this hotel but stye wins out over practicality and service.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2013

The hotel is very nice and modern. The hotel is located near the lake and at 10 minutes to the center of Lugano.
The restaurant and bar staff is cold and dismissive at dining... not adeguate for this category of hotel.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 4, 2013

The hotel is located near the lake and has very modern contemporary rooms. There is no view as its located in a crowded neighbourhood. The staff was not helpful. Our rooms were not made till afternoon and that too after three reminders. There was a language problem too as most of the housekeeping staff did not understand English. We asked for some cups for tea and were told very curtly to get them ourselves from the dining area. Would definitely not go there again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Lugano Paradiso

Address: Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
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