Stayed here as a family of 4 with 2 kids under 10. Good family package: 2 Business Executive rooms on 7th floor - with lake view - 1st room full price, 2nd room half price. Most importantly = connecting doors! Well-located hotel if you want to stay away from the middle of busy Lugano, but you will need to go into centre for dinner etc (bus no. 1 just around the corner!). Very modern hotel, nice decor, good-sized rooms (incl. small sofa), very nice bathrooms. Firm beds + quiet area = a good night's sleep! Pleasant walk along lake to the city centre. Situated 2 mins from funicular railway to San Salvatore (lovely trip for family, with spectacular views). All the staff were great with us, can't fault them. However, we avoided overpriced breakfast (CHF 27!) by going to cafe/bakery just around the corner.