An ultra modern hotel in the Paradio area of Lugano. 5 mins walk to lake, 15 mins walk along lakeside into city centre. If travelling by train suggest taxi from Lugano station as Lugano Paradiso station, although barely 10 mins walk from hotel has no taxis and rather desolate with no directions. On check in receptionists cold and slow and insisted breakfast not included when e-mail confirmation stated it was. A different receptionist on duty at check out was far friendlier.Booked exceptionally good offer from UK, normal rates high. Room spacious, modern, comfortable and had every facility you could expect. Huge wall TV had many International channels, inc many UK ones. Excellent lightning and 2 free bottles of mineral water provided daily. However there is a danger of stye over substance - privacy screen button in bathroom amusing but pointless really, bathroom doors look great but heavy and noisy, bedside tables ridiculously small and have pointed edge at eye level when sleeping, room has not a single coat hook. Breakfast good and by far the biggest selection I have ever had in a Novotel but service lacking and further dispute over inclusion in rate. None of these are major complaints and overall I would certainly recommend this hotel but stye wins out over practicality and service.