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“Very good Lugano hotel, and the best Novotel we've been in” 5 of 5 stars
Review of Novotel Lugano Paradiso

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Novotel Lugano Paradiso
4.0 of 5 Hotel   |   Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland   |  
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Ranked #12 of 40 Hotels in Lugano
GreenLeadersSilver level
Bern, Switzerland
Top Contributor
84 reviews 84 reviews
56 hotel reviews
Reviews in 59 cities Reviews in 59 cities
106 helpful votes 106 helpful votes
“Very good Lugano hotel, and the best Novotel we've been in”
5 of 5 stars Reviewed September 16, 2012

A very good Novotel, which we booked into as a result of a 50% off deal. Just a short bus journey on the Number 2 bus that goes outside Lugano station. Just go to the end of the route at Paradiso Geretta and the Novotel is just a minute's walk further along the road. Check in was a bit slow because a large party of several families arrived just before we did, but reception were very helpful throughout our trip. We were given a voucher for a free drink in the bar, apparently because we are Accor Hotel card holders. The rooms were new and very clean; the bathrooms have been discussed at length already, but the kids liked the frosting/unfrosting of the window. The room, with the king sized bed and then two single beds for the kids was very cramped, with little room to walk alongside the bed. The hotel has a pool, which the girls enjoyed. A nice place overall, and we would go again if we could get the same deal.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Tienen
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 14, 2012

The hotel is decorated with lots of style. The bar, lobby and restaurant are really stylishly designed. The staff is friendly. I really liked the breakfast - everything was presented beautifully and the breakfast staff saw every detail. And very nice scrambled eggs!
The rooms are standard Novotel rooms, but I particularly liked the bathroom. It has a window between the room and the bathroom, that can be made opaque with one push on the button. Also the new bathroom amenities of Novotel are really nice with body scrub and everything.
Nice pool area (although the weather was not nice enough to use it).
Very good product!
At 200 m from the lake and 15 minutes from the center.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 10, 2012

We stayed one night in the Novotel Lugano Paradiso, on our way to Italy. After several exhausting work weeks, a short night at home and a whole day driving we were very tired. Checking in was like coming home. We were welcomed in a very warm and genuin kind way.
Our Executive room on the 6th floor was a very comfortable, beautiful room, with a funny bathroom window that turns opaque when pushing a button. This subtle system gives a feeling of space and allows daylight in the bathroom.
Wifi was free. Parking was paying, but it was worth it. We also received a welcome drink.
The city center lies within a pleasant stroll along the lake from the hotel.
Breakfast is fresh and tasty.
All staff members are very kind, helpfull, multilingual and classy. A marvelous blend between the efficiency of the Swiss and the warmth of the Italian.
A perfect start to our much needed vacation.

Room Tip: Executive room was perfect. 630 was streetside, but quiet. We sleep with an open window.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki, Greece
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2012

The location of the hotel was very good, near the centre of the city and the lake, at a quiet neighbourhood. Prices are reasonable (for Switzerland) and the services they offer, although the parking of the hotel could be with no charge for those staying in the hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 7, 2012

We stayed at this hotel for 3 days. It’s very new. I loved the stay there.
Breakfast is good. Location is good also near a train stop (7 minutes walking).
Location of hotel was good also (close to the lake)
We had dinner at Spaghetti store (recommended). Plus we visited Foxtown Mall in Mendrisio which is an outlet mall for all the high end brands (highly recommended, we got very good deals e.g Cerruti men’s suit from US$ 1200 to US$ 600)

One small comment is regards to the hotel, is the pets, especially when a large dog passes by with a horrible stench.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 4, 2012

The new Lugano Novotel is really wonderful. From the moment you step into the stylish lobby and bar area, you are greeted with a very warm and genuine welcome from all levels of staff. The rooms are very comfortable, and the quirky bathroom window works well! We were lucky enough to have a top floor room with a stunning view of the lake and mountains - great to watch a tremendous storm as the lightning flash lit the whiole bay at night. Special mention must go to all the food service and bar staff - always cheerful, polite and friendly.
The position is great too -just a few minutes to the lakeside at Paradiso, with a view to die for.
Can't recommend enough - just hope we won't be priced out in future....but there's always the two Ibis hotels next door. All in all 10/10

Room Tip: the rooms on the lake side of the hotel all have partial lake and mountain views, getting better as...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, Manager at Novotel Lugano Paradiso, responded to this review, September 6, 2012
Dear Novotel Guest,
Thank you for taking the time to give us your feed-back of your stay.
We very much appreciate your positive comments regarding your stay at the Novotel di Lugano Paradiso.
I have shared you comments with the team,so that tehy are aware of their contribution in helping to satisfy your and meet your expectations.
Positive feedback from statisfied clients is our greatest reward - thank you
We look to welcoming you again at Novotel Lugano-Paradiso
Kind regards
Christian Shreiner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2012

Stayed for 9 nights. Easy to find from Lugano Sud Autoroute junction. Great for families and facilties for business meetings look very good. Rooms are modern and sound insulation was good. The restaurant was not that bsuy when we were there but dont be put off as food is really excellent and kids menu is good value. Wifi worked well on our floors. If you like modern hotels and want to explore this beautiful area, this place is really good value for Switzerland.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Lugano Paradiso

Address: Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
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