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“Good stopover en route to Italy” 4 of 5 stars
Review of Novotel Lugano Paradiso

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Novotel Lugano Paradiso
4.0 of 5 Hotel   |   Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland   |  
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Ranked #17 of 42 hotels in Lugano
GreenLeadersSilver level
uk
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Good stopover en route to Italy”
4 of 5 stars Reviewed August 22, 2012

We stayed here for one night in July and one night in August en route to and from Florence. The hotel was very comfortable. We had one teenager with us and the room was fine. He was most impressed with the window between the room and bathroom becoming frosted or transparent at the flick of a switch -"cool".
The staff were friendly and helpful.
The pool was a welcome relief after a long journey and clever use of photographs of the lake projected onto the side wall next to the pool made good use of the side of the site. A pity the pool was closed at 8pm.
The hotel is very convenient to the lakeside and Lugano town centre. The underground parking on site was safe and convenient.
We did not eat at the hotel but the menu looked inviting and there were numerous guests eating in the restaurant overlooking the pool.
We felt this was the best Novotel we have stayed in.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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238 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Yeovil
1 review
3 of 5 stars Reviewed August 14, 2012

Overall this hotel was great but the breakfast service still needs improving. We arrived at around 9am and expected to wait for a table as the hotel was very busy. However, we ended up waiting for much longer than necessary because the lady in charge kept ushering other people through ahead of us and didn't seem concerned when we brought it to her attention. Also, the quality of the food was quite bad - most of the hot food was cold and the choice wasn't that great.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Treviso, Italy
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 24, 2012

We spent a couple nights mid July 2012 with family. The decoration is brand new and meets the consistent typical Novotel style; room for 3 peaople was not much. The hotel room is not too exciting but you always know where is what you need. Service is okay and the pool area is quite nice. It's a pity that there doesn't seem to be enough parking space for hotel guests; I had to drive all the way down the underground parking and then leave it because of no space, and park along the street. Minor details to improve considering that the hotel opened very recently. The hotel is located at 30 mins walking distance from the centre of Lugano.
It's a nice location and reasonably priced, considering that in Lugano hotels are not an easy matter and tend to be often decadent luxury and that's what nobody needs these days.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2012

The room is clean and large enouogh for 3 persons.
Nice decorated and the bed is comfortable. Better than the other traditional hotels in the area at the same price.
There is area for the improvement of with the infrastruction. The window between the bathroom and the sleeping area is still quite transparant even with the turning on of the flimsy. This would not be too acceptable to the Asian family,.
Lttle area that the room service would need to be improved as we have only two cups in the room for 3 persons staying.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 8, 2012 via mobile

I had the feeling to be in a 5 stars hotel!! The team is really helpfull and the look very happy.....the best is the expresso! Thanks and see you soon again.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Novotel Lugano Paradiso, responded to this review, July 10, 2012
Dear guest of the Novotel Lugano-Paradiso, it is a great honnor for us to recive this comment after 3 day's in operation. We are very proud that we could Welome you in our Hotel. It is a motivation for all the Staff to recive such a comment!

Faithfuly
Christian Schreiner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Lugano Paradiso

Address: Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 42 hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
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