We stayed here for one night in July and one night in August en route to and from Florence. The hotel was very comfortable. We had one teenager with us and the room was fine. He was most impressed with the window between the room and bathroom becoming frosted or transparent at the flick of a switch -"cool".
The staff were friendly and helpful.
The pool was a welcome relief after a long journey and clever use of photographs of the lake projected onto the side wall next to the pool made good use of the side of the site. A pity the pool was closed at 8pm.
The hotel is very convenient to the lakeside and Lugano town centre. The underground parking on site was safe and convenient.
We did not eat at the hotel but the menu looked inviting and there were numerous guests eating in the restaurant overlooking the pool.
We felt this was the best Novotel we have stayed in.