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“Splendide Royal a Historical Palace” 5 of 5 stars
Review of Hotel Splendide Royal

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Hotel Splendide Royal
5.0 of 5 Hotel   |   Riva Caccia 7, Lugano 6900, Switzerland   |  
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Ranked #3 of 40 Hotels in Lugano
Kuwait City, Kuwait
Top Contributor
705 reviews 705 reviews
70 hotel reviews
Reviews in 60 cities Reviews in 60 cities
1,068 helpful votes 1,068 helpful votes
“Splendide Royal a Historical Palace”
5 of 5 stars Reviewed August 5, 2014

Splendide Royal a Historical Palace
I stay 5 nights till 4 Th of august
the staff were very friendly
the Blu restaurant for breakfast were fantastic
rooms so nice the view is great
the room service and house also very good
the only thing which is not good the entrance of the hotel
either coming by walking through high ramp or the car drop and pick up

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
    200
    79
    15
    5
    5
See reviews for
50
127
10
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Colchester, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

We stayed here for 2 nights. We booked about 30 mins before we arrived but everything was ready for our arrival. The staff were wonderful from the get go. We were addressed by our names by all the staff throughout our stay and the second morning the maitre'd even remembered our breakfast drinks order. We had our dinner in the hotel on our first night. The staff were amazing, very attentive and professional as you would expect from a 5* establishment, the food was wonderful ( and expensive!) and the crepe suzette which was cooked at our table was fantastic!
Our room was traditional 5* luxury with everything we could possibly need and we had wonderful views over the lake. Very glad we were in the older part of the building as the more modern side did not look at all attractive from the outside. Yes this is an "old" style hotel but that to us was all part if it's charm. We will definitely be returning to this hotel, as my husband says its like getting a hotel hug!

Room Tip: Get a room in the older part of the building with a lake view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, Connecticut
Top Contributor
140 reviews 140 reviews
47 hotel reviews
Reviews in 60 cities Reviews in 60 cities
313 helpful votes 313 helpful votes
4 of 5 stars Reviewed July 23, 2014

Returned to magical Lugano after 30 years. Once again stayed at this lovely hotel. Excellent service, nice location, beautiful classic rooms that have all the modern amenities. Would have been nice if the hotel had a pool, a "real, modern" gym (the room set aside for that purpose is a feeble attempt, at best). The large breakfast buffet room (the food was excellent with many choices) is straight out of a 1950's Catskills resort - could use an overhaul.
Felt that there could have been more value for the price, but this hotel "feels" like the Italian Switzerland that is Lugano, and ultimately an overall good choice.

Room Tip: A room facing the lake.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odense, Denmark
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 20, 2014

Stayed 3 nights in july with my wife.
We had booked a deluxe palace room.
On the positive side the room (206) was very large and included a very large terrace/balcony with great view to the lake and mountains – the terrace vas large enough to accommodate a table with 4 chairs and 2 sun-chairs.
On the negative side the room could do with an update of applainces, audio/video and furniture.
The bed however was very good.
The hotel In general is a beautiful old hotel, but in some areas a bit of updating to modern times would be an improvement.
The service levels are high and very friendly – especially I would mention the staff in the breakfast room which offer very good service.
Have stayed in a number of deluxe hotels both in Europe and the US an in comparison prices at Splendide Royal are too high compared to the product delivered. But then again this is Switzerland which is in general an expensive destination.
Be aware that “executive” rooms are in what looks like a 70’s concrete wing whereas the “palace” rooms are in the old building.
In one area the prices are simply much too high compared to what you receive: A room service delivery of two cappuccinos and two “cake of the day” added up to 65 swiss francs!!
Would we stay again? If we found an attractive rate maybe.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 17, 2014

Could we ask for more. Large clean rooms, spacious bathroom with tubs and shower. People who checked in are definitely would not care for the price. Better than that one we checked in at venice. Breakfast was served at the veranda. Would love to come back!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Top Contributor
72 reviews 72 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 13, 2014

We spent two nights here and were delighted with the property, location and service. We had a large clean 6th floor room facing the lake. When we first arrived, we went to the terrace bar while our bags were being delivered; delightful service with a (free) assortment of canapes to accompany our drinks. Very good A/C in our room, not always a given in Switzerland. Convenient location just off the promenade, a short walk from both the lake cruise terminal and the funicular. Breakfast buffet had extensive cold selections, not much in the way of hot items. Overall, a fine hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 5, 2014

We had a lake facing room at Hotel Splendide Royal which provided nice lake views. The room was beautiful, the hotel was air conditioned. The bathroom had a wonderful shower, nice bath products. There was no coffee maker in the room, however, we did have a small refrigerator, safe, and complimentary water. There was only 1 English speaking TV channel - CNN. The town has a very nice tree covered walkway most of the way around the lake. We took the path from in front of the hotel all the way to a city park which was very nice, bench lined, an area where kids could sit at tables and color, read books, paint or draw at easels set up - very family friendly.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendideroyal, General Manager at Hotel Splendide Royal, responded to this review, July 7, 2014
Dear Guest,

Thank you very much for your nice comments.

We are glad you have liked the room’s decor and have enjoyed the comfortable shower.

It surprises us that there was only one English speaking channel on the TV, as normally there are several British, American and International TV channels in English.
We have asked our technicians to verify our entertainment system. Thank you for telling us.

We hope that you will soon give us the opportunity to welcome you back at the Hotel Splendide Royal and we send you our kindest regards.

Yours sincerely,
Giuseppe Rossi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Splendide Royal

Address: Riva Caccia 7, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lugano
#2 Business Hotel in Lugano
#3 Romantic Hotel in Lugano
#3 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Splendide Royal 5*
Number of rooms: 88
Official Description (provided by the hotel):
Housed inside an iconic Belle Epoque palace, the Splendide Royal is a refined hotel with a familiar atmosphere where 19th Century's grace blends with international contemporary flair. A state-of-the-art personilized service is provided by well trained and skilled staff, who quietly ensures the guests a pampering of local experience, through courtesy, dedication and attention to detail. Its tradition of hospitality, attentions and fine dining is valued by royal families, celebrities and famous artists since its opening in 1887. ... more   less 
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Also Known As:
Splendide Royal Hotel
Splendide Royal Lugano

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