This hotel is fantastic. The location in Lugano is beautiful. The view of the lake is breathtaking and the rooms are top notch. From the decor to the service this hotel is one of the best hotels I have ever visited. They definitely know how to spoil you. We loved the staff- it was sad to leave them. I am still craving the delicious chocolates that they make in-house for turn down service in the evening. I can not wait to return. This hotel is truly magical.