We were most impressed with the room itself beautiful high ceilings, traditional furniture, tons of marble and a gorgeous Venetian chandeliers. The front desk staff was very pleasant and knowledgeable, with the exception if one young lady who did not understand what we were asking her in English or Italian, which was very frustrating, as you would expect the staff at an international hotel to understand words like porter, car, where is the train station, etc. rest location right on the lake, the wait staff in the am were great. Special thanks to Titizano (?sp), and Claudio who gave great service. The hotel was very hot even though it was March and it was cold outside. The morning breakfast was AMAZING! Other meals we could not eat there as the cost literally took your breath away( that's pretty much all over Switzerland, but even more so at this hotel). You have to pay for parking , which, again is pretty typical all over Europe ($30 bucks a day). Our package was to include fresh fruit and chocolate on our arrival, which was not in our room upon arrival, and we had to ask twice to have that delivered.
Overall a beautiful hotel, but some small hiccups along the way.
- Official Description (provided by the hotel):
- Housed inside an iconic Belle Epoque palace, the Splendide Royal is a refined hotel with a familiar atmosphere where 19th Century's grace blends with international contemporary flair. A state-of-the-art personilized service is provided by well trained and skilled staff, who quietly ensures the guests a pampering of local experience, through courtesy, dedication and attention to detail. Its tradition of hospitality, attentions and fine dining is valued by royal families, celebrities and famous artists since its opening in 1887. ... more less
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- Also Known As:
- Splendide Royal Hotel
- Splendide Royal Lugano