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“It only takes one narky Maitre d to spoil your stay...” 3 of 5 stars
Review of Hotel Splendide Royal

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Hotel Splendide Royal
5.0 of 5 Hotel   |   Riva Caccia 7, Lugano 6900, Switzerland   |  
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Ranked #3 of 41 Hotels in Lugano
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“It only takes one narky Maitre d to spoil your stay...”
3 of 5 stars Reviewed March 7, 2014

My partner and I stayed in this hotel for five nights. There was a lot about this hotel that was excellent. The hotel is situated in a good location in Lugarno and is close to everything. Our room was a reasonable size with excellent views and was reasonably well appointed and clean. The hotel staff on the main were very friendly and quick to service.

On one night we ate at the hotel restaurant. We had booked the day before. The restaurant is in a large room extending out to a glassed portico separated from the room by large columns. Seating is arranged through out the room and into the portico area. Some seating takes advantage of the views, some are more private and intimate. Only one or two are awkward and badly placed.

We didn't realise when we arrived that we were required to wait outside the room to be seated having missed the small sign requesting us to do so. The Maitre d seemed to instantly take a dislike to us and gruffly led us back outside the restaurant door and into the corridor to wait. When he finally seated us he chose the worst table in the room when other tables where clearly empty. His manner and attitude were gruff and unpleasant whenever he served us and he seemed condescending and rude. We did not complain at the time because we felt so angry and didn't want to be reactive. So instead we left our mains and asked that our desert and wine be sent to our room and had to call down forty minutes later when they had still not arrived.

It only takes one person to ruin someone's stay and although the Maitre d really only ruined one evening, he diminished our view of the hotel generally.

Stayed September 2013, traveled as a couple
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292 reviews from our community

Traveler rating
    189
    78
    15
    5
    5
See reviews for
49
124
9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Sydney, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 1, 2014

This classic style hotel, on the shores of Lake Lugano, has friendly staff, good service and a beautiful ground floor layout, with high ceilings and large windows overlooking the lake. I stayed for 3 nights in the "new" part of the hotel (on the left as you enter the reception) which is not a very nice looking concrete addition to the original building, but the room and balcony were good. The breakfast is good - the waiter (Fabricio?) is hilarious and his cheeky conversation a great way to start the day. The only drawback is the gym which has one elliptical and one treadmill, at the end of a corridor on the 1st floor.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Tulum, Mexico
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2014

I stayed here a couple of years ago, so this is a late review. However I must say it has fantastic concierge service, beautiful views from the lake and very close to great party places. The hotel has a nice feeling of ancient grandeur. Decoration is simple but elegant. Room service is fab. Definitely a must when in Lugano.

Room Tip: Make sure to choose a room with lake view. It is breathtaking to see the alps in the morning.
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 22, 2014

I spent only one night at the Splendide Royal for business and I really enjoyed my short stay there.
First, the hotel is very well located, with a superb view over the lake.
Staff is really helpful, knowledgeable and very welcoming.
Finally, I highly recommend the breakfast there which offers a lot of choices, fresh orange juices, excellent pastries, etc.
In fact, I would not look into booking another hotel next time I am going to Lugano !

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 10, 2014

the location was super.

the front desk staff was very warm and even upgraded us to a lake view room.

the concierge was very helpful and guided us to the best places.

had one of the better elaborated b'fast spread.

Room Tip: please ask for lake view rooms.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 23, 2013

My boyfriend and I decided to make a spontaneous trip for my birhtday! So we drove to Lugano and saw the beautiful hotel Splendide and were in awe! We did not have a reservation and just entered and asked if there were any rooms, the receptionist was very friendly and even gave us a beautiful room with view on the lake with a balcony for a lower rate as usual!
The rooms are just beyond beautiful! Cleaniness seems to be an imparative! They have the best welcome chocolates and pralines I ever had from Läderach! And don't let me get started from the marble bathroom with amazing shower gels, shampoos and conditioners from Etro!
The restaurant serves amazing food! I had duck! Amd again I must say it was probably the best duck I have ever tasted! Even the breakfast was heavenly!
The hotel's location is also perfect, as I said with a beautiful view on the lake and there are boutiques and shops in near proximity aswell!!

I highly recommend this hotel for couples who want to have a special romantic experience!

Room Tip: I recommend to ask for a room with balcony and view of the lake!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 15, 2013

The hotel is wonderfully located, right on the lake side. I had a room in the 'old' building without a lake view, which was a shame, but the room was large, well-furnished and very comfortable. Staff were without exception friendly and helpful. Breakfast was an excellent buffet, but as in so many places, the staff appear not to know that boiling water is required to make a proper cup of tea - bringing a pot of no longer boiling water and then going off to get a tea bag just wastes good quality tea. Bar prices were also very high.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Splendide Royal

Address: Riva Caccia 7, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Lugano
#2 Family Hotel in Lugano
#3 Luxury Hotel in Lugano
#3 Romantic Hotel in Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Splendide Royal 5*
Number of rooms: 88
Official Description (provided by the hotel):
Housed inside an iconic Belle Epoque palace, the Splendide Royal is a refined hotel with a familiar atmosphere where 19th Century's grace blends with international contemporary flair. A state-of-the-art personilized service is provided by well trained and skilled staff, who quietly ensures the guests a pampering of local experience, through courtesy, dedication and attention to detail. Its tradition of hospitality, attentions and fine dining is valued by royal families, celebrities and famous artists since its opening in 1887. ... more   less 
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Also Known As:
Splendide Royal Hotel
Splendide Royal Lugano

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