My partner and I stayed in this hotel for five nights. There was a lot about this hotel that was excellent. The hotel is situated in a good location in Lugarno and is close to everything. Our room was a reasonable size with excellent views and was reasonably well appointed and clean. The hotel staff on the main were very friendly and quick to service.
On one night we ate at the hotel restaurant. We had booked the day before. The restaurant is in a large room extending out to a glassed portico separated from the room by large columns. Seating is arranged through out the room and into the portico area. Some seating takes advantage of the views, some are more private and intimate. Only one or two are awkward and badly placed.
We didn't realise when we arrived that we were required to wait outside the room to be seated having missed the small sign requesting us to do so. The Maitre d seemed to instantly take a dislike to us and gruffly led us back outside the restaurant door and into the corridor to wait. When he finally seated us he chose the worst table in the room when other tables where clearly empty. His manner and attitude were gruff and unpleasant whenever he served us and he seemed condescending and rude. We did not complain at the time because we felt so angry and didn't want to be reactive. So instead we left our mains and asked that our desert and wine be sent to our room and had to call down forty minutes later when they had still not arrived.
It only takes one person to ruin someone's stay and although the Maitre d really only ruined one evening, he diminished our view of the hotel generally.