This classic style hotel, on the shores of Lake Lugano, has friendly staff, good service and a beautiful ground floor layout, with high ceilings and large windows overlooking the lake. I stayed for 3 nights in the "new" part of the hotel (on the left as you enter the reception) which is not a very nice looking concrete addition to the original building, but the room and balcony were good. The breakfast is good - the waiter (Fabricio?) is hilarious and his cheeky conversation a great way to start the day. The only drawback is the gym which has one elliptical and one treadmill, at the end of a corridor on the 1st floor.