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“best hotel in lugano” 4 of 5 stars
Review of Hotel Splendide Royal

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Hotel Splendide Royal
5.0 of 5 Hotel   |   Riva Caccia 7, Lugano 6900, Switzerland   |  
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Hotel amenities
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Ranked #3 of 40 Hotels in Lugano
Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“best hotel in lugano”
4 of 5 stars Reviewed January 10, 2014

the location was super.

the front desk staff was very warm and even upgraded us to a lake view room.

the concierge was very helpful and guided us to the best places.

had one of the better elaborated b'fast spread.

Room Tip: please ask for lake view rooms.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 reviews from our community

Traveler rating
    194
    78
    15
    5
    5
See reviews for
50
125
9
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Zurich, Switzerland
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 23, 2013

My boyfriend and I decided to make a spontaneous trip for my birhtday! So we drove to Lugano and saw the beautiful hotel Splendide and were in awe! We did not have a reservation and just entered and asked if there were any rooms, the receptionist was very friendly and even gave us a beautiful room with view on the lake with a balcony for a lower rate as usual!
The rooms are just beyond beautiful! Cleaniness seems to be an imparative! They have the best welcome chocolates and pralines I ever had from Läderach! And don't let me get started from the marble bathroom with amazing shower gels, shampoos and conditioners from Etro!
The restaurant serves amazing food! I had duck! Amd again I must say it was probably the best duck I have ever tasted! Even the breakfast was heavenly!
The hotel's location is also perfect, as I said with a beautiful view on the lake and there are boutiques and shops in near proximity aswell!!

I highly recommend this hotel for couples who want to have a special romantic experience!

Room Tip: I recommend to ask for a room with balcony and view of the lake!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 15, 2013

The hotel is wonderfully located, right on the lake side. I had a room in the 'old' building without a lake view, which was a shame, but the room was large, well-furnished and very comfortable. Staff were without exception friendly and helpful. Breakfast was an excellent buffet, but as in so many places, the staff appear not to know that boiling water is required to make a proper cup of tea - bringing a pot of no longer boiling water and then going off to get a tea bag just wastes good quality tea. Bar prices were also very high.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 7, 2013

This hotel is one of the best I've ever been to, Perfect location and view for rooms overlooking the lake.
Excellent breakfast, staff are perfect and so nice.
Parking is great and the valet guys are really helpful.
Clean big rooms , bathroom so comfy.
Balcony is a must in such location and view.
except for the internet everything was perfect, in the room internet wasn't good at all.
Room service charges are really high, Tea is for SFC 8 .

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
69 reviews 69 reviews
54 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 3, 2013

This hotel enjoys an enviable lakefront location with stunning views of the Como lake and area.
The website is a bit misleading as it only shows the original building and my expectations were to be staying in a restored turn of the twentieth century building and was booked into an annex build in 1977.
The room was comfortable and well appointed and the public areas - mostly in the old building were well maintained and preserved.
The service was prompt and efficient and everything worked including wifi. The breakfast buffet was extensive but it bugs me to pay top rates with breakfast included, when you have to pay 12 Euros for two boiled eggs.
All in all good quality......

Room Tip: The rooms in the newer section are probably more up to date - but the old section seems to be a cla...
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

Hi,
I stayed for 3 nights with my 3 years old, we had a traditional room , absolutely gorgeous 412, big, spacious with old world furniture and very clean!
The beds are a bit to hard to my taste but manageable .
Personnel it's very very friendly and helpful.
Location it's central we could walk and take the touristic train .
Turn down service it's like a swis clock -:)! Happens at the same time every day, and it really happens every day.
If back to Lugano I will stay here again.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 28, 2013 via mobile

The hotel is at an amazing location overlooking the lake and very centrally located. The newly restored rooms and very well appointed. The problem was with air conditioning. The heating was on when temperature outside was 18*c - had to keep the windows open , Mosquitos had a feast on us. Breakfast restaurant staff is worst ever seen. Absolutely non professional with a 3* training. Had not courtesy to remove stuff when 6 tables were having their meal. Be careful they charge for parking which they don't mention when booking/ check in. No concierge or any person at help desk post 10pm for any info. Doesn't deserve to be a part of LHW. Toilets are very comfortable and well appointed.

Stayed October 2013, traveled as a couple
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Additional Information about Hotel Splendide Royal

Address: Riva Caccia 7, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Lugano
#2 Family Hotel in Lugano
#3 Romantic Hotel in Lugano
#3 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Splendide Royal 5*
Number of rooms: 88
Official Description (provided by the hotel):
Housed inside an iconic Belle Epoque palace, the Splendide Royal is a refined hotel with a familiar atmosphere where 19th Century's grace blends with international contemporary flair. A state-of-the-art personilized service is provided by well trained and skilled staff, who quietly ensures the guests a pampering of local experience, through courtesy, dedication and attention to detail. Its tradition of hospitality, attentions and fine dining is valued by royal families, celebrities and famous artists since its opening in 1887. ... more   less 
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Also Known As:
Splendide Royal Hotel
Splendide Royal Lugano

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