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“Holiday” 5 of 5 stars
Review of Grand Hotel Villa Castagnola

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Grand Hotel Villa Castagnola
5.0 of 5 Hotel   |   Viale Castagnola 31, Lugano 6906, Switzerland   |  
Hotel amenities
Ranked #2 of 41 Hotels in Lugano
Moscow Oblast, Russia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Holiday”
5 of 5 stars Reviewed July 18, 2014

A luxury hotel! Marvelous restaurants. The rooms are very cosy and spacy (especially I liked the mirrows everywhere).We found the design of the hotel very elegant (My respect to the Russian aristocrats who built this hotel in the 19th century).Best of all we liked the privacy of the lake lido

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 25, 2014
Dear Guest,

Thank you for your very nice comment. We are truly happy to read that you appreciated the special atmosphere at the Villa Castagnola and its style. We love to take care of every detail!
Indeed, as you said, the private lido at the lake is a very relaxing spot and is much appreciated from all guests. We would love to welcome you back soon for another memorable stay in our hotel,
Best regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

Stayed here for two nights. Absolute luxury. Felt like royalty. Delicious breakfasts. Staff were very friendly and helpful. But all this comes at a price and a very hefty price. I would stay here again if someone paid for me but would not pay these prices again.

Room Tip: Ensure you have a lot of money on your credit card before staying here.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 25, 2014
Dear Guest,

we thank you for your nice comment. With pleasure we read that you appreciated the style and atmosphere of the Villa Castagnola and the friendliness of our staff. To be able to welcoming you again at Grand Hotel Villa Castagnola our reservation team will be delighted to propose you interesting holiday packages.

We look forward to welcome you back soon,

Best regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey, USA
Top Contributor
88 reviews 88 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 7, 2014

We chose the hotel because of its quiet 10 minute walk to central Lugano. Separated from the lake by a road, Villa Castagnola is in a park like setting with incredible views. Breakfast was excellent.

However food served at lunch was just ok as we ordered Caesar salad with chicken and although the chicken was very tasty it was shockingly served with iceberg or similar tasteless lettuce rather than with traditional romaine lettuce. I mentioned this at checkout and the hotel receptionist surprisingly for a five star hotel seemed to simply ignore or shrug off my comments.

Room Tip: Higher floors with lake views
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 25, 2014
Dear Guest,

we thank you very much for your comment. We are pleased to read that you enjoyed the very special location of our hotel and the unique panorama which you can have from here. We are also very happy to read that our breakfast buffet was of your taste. We will forward your compliments for the breakfast but also your remark regarding the quality of the Caesar salad and the reaction of our front desk staff. At Villa Castagnola we want that our customers depart with satisfaction. Therefore guests' comments and remarks are very important for us.

We certainly look forward to welcome you back soon for another regenerating stay at Villa Castagnola.

Sunny regards from Lugano

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 29, 2014 via mobile

We spent a long weekend at the hotel in June this year and enjoyed our stay immensely. The room we had was exactly as we expected, it was roomy, clean and the view was great.

The check-in was smooth and friendly. We found all the staff very accommodating, whether it be at the reception desk or at the restaurant.

I read many reviews prior to booking this hotel. For those who had a bad experience there, you must have picked one of "those days" because we had a great stay there.

The location is a little way from the main centre of Lugano, but in my opinion, that only helps to preserve the beauty of the place.

In all honestly, it is really not that far if you don't mind a nice walk along the lake, through a park to get to the busier centre. We did it several time and found the stroll very enjoyable.

I would thoroughly recommend this hotel if you are looking for a very nice hotel in Lugano.

We won't stay anywhere else when we next visit beautiful Lugano

Stayed June 2014, traveled as a couple
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Gianora, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 4, 2014
Dear Guest,

we thank you very much for your beautiful comment! We are very happy to read that you had pleasant stay at Villa Castagnola and enjoyed the service and friendliness of our staff. We will forward your compliments to all employees. Indeed our hotel is in a very special location, being a few minutes away from the city center but at the same time surrounded by a peaceful and romantic subtropical park. We certainly look forward to welcome you back soon for another memorable experience with us.

Sunny regards from Lugano

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

We have returned to this stunning hotel time and time again. Whether relaxing on comfortable sun beds, set within the beautiful gardens, or dinning on the terrace overlooking the lake, the view across the lake is stunning. The hotel, once owned by a Russian aristocrat, is lavishly styled with chic furnishings and beautiful flower arrangements to compliment many of the reception areas.
The decor is extended to the sumptuous bedrooms, which all overlook lake Lugano. If you think Switzerland is just for skiing, think again. Lugano , situated on the border of Italy, bakes in an almost Mediterranean sun from June onwards. Staff welcome you with typical Italian warmness, and the hotel is run with Swiss efficiency. This is a jewel of a hotel.

Room Tip: All standards good. Recommend the junior suites
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianora, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 4, 2014
Dear Jacquelin,
Thank you very much for your very positive comment. With pleasure we read that you had the chance to fully enjoy the style of our hotel and the surrounding region. As you said, Lugano is a Swiss city but with Italian flair, the region and the hotel offer a special atmosphere and we like to spoil our guest and make them live a unique stay.
We would love to welcome you back soon,

Best regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Genève
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 29, 2014

We enjoyed a nice junior suite with a very nice balcony with a beautiful view. The hotel is very nice, very friendly staff. The bartender would even make customized cocktails. The room was very nice, fresh fruit basket upon arrival. The only problem with the room was the two single beds instead of the double bed. But otherwise can't complain, the room was clean, nice amenities. We enjoyed the private lido (on the lake), where towels, fresh water and apples are served. The only problem was that at 3 pm, I wanted to have a bottle water, there was not a single one left. But the view is very nice, there are showers, clean toilets. It is very well maintained. We had lunch at the terrace surrounded by banana trees and palm trees, the food is quite nice. The breakfast is very nice, we enjoyed a lot the terrace. Both restaurants Le Relais and the Arte were perfect. Very friendly staff, very nice dishes. We will surely come back.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianora, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 4, 2014
Dear Guest,

we thank you for your lovely comment! We are pleased to read that you could enjoy many of the facilities of the hotel and also our gastronomic offer. We will certainly forward all comments to the respective staff members as well as we will take note of your remark regarding the lack of bottles of water at our private Lido on the lake. Thank you again for expressing your thoughts.

We look forward to welcoming you back soon!

Kind regards,
Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
12/4/2011
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 27, 2014

My husband and I enjoyed a beautiful executive suite with a romantic balcony overlooking lush gardens and the lake beyond. We felt so very comfortable relaxing in many of the common areas of the hotel, which are large and beautifully appointed. I loved the fresh fruit, which was ever-present in overflowing dishes, and I couldn't resist helping myself to some of the beautiful and delicious grapes, peaches, apricots, etc. on numerous occasions.

The one person who enhanced our experience the most was the tuxedo-clad, personality plus piano player who serenaded nonstop, starting at 7:30, with romantic and joyful tunes. Thankfully, his notes reached up to us while we were enjoying the romantic view from our balcony.

We also enjoyed the area across the street that the hotel provided for enjoying the lake.
However, we were disappointed that we heard traffic noise from the road when we were on the balcony or left our patio doors open.

There was one significant downside to the hotel, and it was our internet connection to our Apple ipads and iphones. It was extremely frustrating because we constantly had to reboot our devices to get them reconnected to WiFi. Once connected our mobile devices ran like the "old dial-up service". The front desk fell short in offering an acceptable explanation or a fix. We expect that insufficient initiative was taken on their part to resolve the "big picture" problem. Prior to coming to this hotel we stayed in six other Swiss hotels, and we never encountered internet connection problems. For a hotel that caters to an upscale leisure or business traveler, this is a serious and unacceptable problem for Apple product users.

Also, my husband and I have been in the travel industry for over 20 years and have experienced superb concierge service at many fine hotels and resorts around the world. However, at Villa Castagnola, there did not seem to be a dedicated concierge person. Therefore, we had to ask for help at the reception desk, where we received brief and incomplete and rushed explanations.

We would have loved to give this hotel 5 stars, but to be honest we could not do it with the shortcomings outlined above. Hopefully, they can fix their Apple internet problems and improve their concierge service.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianora, Direttore at Grand Hotel Villa Castagnola, responded to this review, July 4, 2014
Dear Guest,

many thanks for your comments. We are very pleased to read that you liked the style and the ambience of our Villa Castagnola and we are happy to know that our pianist enriched the pleasure of your stay.
We are sorry to read that you were disturbed by the traffic noise. Being a city hotel we already have a quite privileged position inside our subtropical park, but being located a few minutes from the city center, a little traffic has to be taken into consideration. We also thank you for your comment regarding the WiFi problem, which we will surely be forwarded to the responsible team member. We are sorry to read that you did not have one of our concierge staff always at your disposal, when needed. We do have a dedicated concierge team at our guests’ disposal and we are not sure what happened during yours stay. We will make sure that this does not happen again in the future.
Nevertheless we are glad that you enjoyed our private terrace at the lake and the unique view that we have from our balconies!

We look forward to welcoming you back soon,

Best regards
Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Villa Castagnola

Address: Viale Castagnola 31, Lugano 6906, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lugano
#2 Luxury Hotel in Lugano
#3 Business Hotel in Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Villa Castagnola 5*
Number of rooms: 78
Official Description (provided by the hotel):
The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway. ... more   less 
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Also Known As:
Grand Hotel Castagnola
Grand Hotel Lugano

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