My husband and I enjoyed a beautiful executive suite with a romantic balcony overlooking lush gardens and the lake beyond. We felt so very comfortable relaxing in many of the common areas of the hotel, which are large and beautifully appointed. I loved the fresh fruit, which was ever-present in overflowing dishes, and I couldn't resist helping myself to some of the beautiful and delicious grapes, peaches, apricots, etc. on numerous occasions.
The one person who enhanced our experience the most was the tuxedo-clad, personality plus piano player who serenaded nonstop, starting at 7:30, with romantic and joyful tunes. Thankfully, his notes reached up to us while we were enjoying the romantic view from our balcony.
We also enjoyed the area across the street that the hotel provided for enjoying the lake.
However, we were disappointed that we heard traffic noise from the road when we were on the balcony or left our patio doors open.
There was one significant downside to the hotel, and it was our internet connection to our Apple ipads and iphones. It was extremely frustrating because we constantly had to reboot our devices to get them reconnected to WiFi. Once connected our mobile devices ran like the "old dial-up service". The front desk fell short in offering an acceptable explanation or a fix. We expect that insufficient initiative was taken on their part to resolve the "big picture" problem. Prior to coming to this hotel we stayed in six other Swiss hotels, and we never encountered internet connection problems. For a hotel that caters to an upscale leisure or business traveler, this is a serious and unacceptable problem for Apple product users.
Also, my husband and I have been in the travel industry for over 20 years and have experienced superb concierge service at many fine hotels and resorts around the world. However, at Villa Castagnola, there did not seem to be a dedicated concierge person. Therefore, we had to ask for help at the reception desk, where we received brief and incomplete and rushed explanations.
We would have loved to give this hotel 5 stars, but to be honest we could not do it with the shortcomings outlined above. Hopefully, they can fix their Apple internet problems and improve their concierge service.
- Official Description (provided by the hotel):
- The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway. ... more less
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- Also Known As:
- Grand Hotel Castagnola
- Grand Hotel Lugano