We booked this hotel on our way to Tuscany and -due to heavy traffic and bad weather conditions- we have not been able to do anything else in Lugano. The reception staff was very professional and was kind enough to upgrade us to a suite. The room was nice and spacious. We went to the restaurant and again staff was very professional. Food was average and quite expensive. The bar was great... Great view, great atmosphere and again great staff. For us, the one night stay was exactly as it should be: a welcome rest after a long drive, in a very professional and welcoming atmosphere. One point of critique though: the overall look of the hotel is rather dated.