The hotel itself is fresh, clean and does feel a bit like heaven, I think it's from the lush vegetation of the hotel grounds. Once in our room we were welcomed with a basket of fresh fruits, and a stunning view of the lake and mountains. It's a bit of a walk to the city center, and the restaurant at the hotel is just ok nothing special except for the view.
I cannot recall seeing the staff, which I guess is a good thing unless you need something. 25 months later we received a thank you card for staying here from Suitenhotel Parco Paradiso which was very nice and in fact triggered us to book another night or two here.