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“Great hotel” 4 of 5 stars
Review of Ibis Lugano Paradiso

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Ibis Lugano Paradiso
2.0 of 5 Hotel   |   Via Geretta 10A | Lugano Paradiso, Lugano 6900 , Switzerland   |  
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Ranked #17 of 42 hotels in Lugano
Auckland Central, New Zealand
Top Contributor
69 reviews 69 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
“Great hotel”
4 of 5 stars Reviewed November 3, 2013

Really new Ibis. located beside ibis budget and novotel.
The new ibis bed is very comfortable.
However, room wasn't considered clean.
had 2 hair in the shower when we checked in. and a dead mosquito on the wall near the window.

In the morning, it was hard to go down stairs as there is only 1 very small lift. we ended up going down through budget's lift.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed October 27, 2013

Functional and typical for an Ibis room: ugly bath however clean and limited amenities. Value hotel, though for one night stay the “same door” Ibis budget should be considered.
The CHF 15.- breakfast buffet is at most correct except for the standard Ibis but disappointing coffee machine, not acceptable for Switzerland, especially in Tessin where usual quality is much higher. TV channels choice and available Wifi appreciated.

Room Tip: no fitness center available
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerringong, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 26, 2013

We recently spent two nights at this hotel after travelling by train from Rome. It is about a five minute ride by taxi from the Lugano train station and after getting over the cost of the taxi ride (20CHF) we settled comfortably into the Ibis. The weather wasn't in our favour for our stay in Lugano, but we were greeted by helpful, friendly staff and made to feel welcome! Our room was clean, quiet and comfortable and the bed was like heaven after experiencing some hotels in Italy. We enjoyed a good breakfast on both mornings at the Ibis and at night went into the Novotel next door for a nightcap. Although Paradiso is a little way out of Lugano, it gives you the opportunity to take a lovely, easy walk along the lake into Lugano. Lugano is a beautiful city and we took a ferry from Paradiso to Gandria on the lake, which we highly recommend. If we ever get back to Lugano we wouldn't hesitate to stay at the Ibis Lugano Paradiso.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 26, 2013

I stayed in this hotel for three nights and it was one of the worst experiences that I ever had.

Bad was:
- RUDE staff. Receptionist has OVERCHARGED me by 25 CHF, and when I tried to explain she refused any explanation. The refund was made only after the call to booking.com and a Scandal with the receptionist. When I've asked about it, I get an answer that it is my problem to call and to prove anything to them.

- Always long queues on reception. It took 15 minutes just to wait for my turn to check out. There are huge groups of tourists in the hotel and they are not able to serve them all.

- Stupid uncomfortable system with a lift. It goes only with the room key and system works one time out of three. The room keys are frequently demagnetizing after a day use and you cannot access you room or even your floor!

- When I needed to park car I had to leave it in front of the parking and go to the reception for the first time. The automatic opening was not working. The parking was overcrowded and there were lots of cars.

- The room was fine, but a bit scratched. Worst thing was the loud noise of the construction site, which was nearby. On my vacations I woke up at 7 a.m. because of the loud noise from it.

Just imagine the thing: you parked your car on the parking and you cannot enter the hotel as the entrance is also by the card, which is demagnetized. You call to the reception and then you come to the reception and wait in the queue as you can not reach your floor. Then you come to the lift and wait, as there are huge groups coming in it. Then you get into the lift, but the system doesn't recognize you and you go to the 7th floor instead of 3rd. And than again - it could last for 15 minutes surfing in the lift.

Terrible experience with the staff, I never saw receptionist arguing about the rates and overcharging me straight away. Never again.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ibis Lugano Paradiso

Address: Via Geretta 10A | Lugano Paradiso, Lugano 6900 , Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 42 hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis Lugano Paradiso 2*
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