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“Never again!” 1 of 5 stars
Review of Ibis Lugano Paradiso

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Ibis Lugano Paradiso
2.0 of 5 Hotel   |   Via Geretta 10A, Lugano 6900, Switzerland   |  
Hotel website
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Hotel amenities
Ranked #20 of 40 Hotels in Lugano
GreenLeadersSilver level
Lausanne, Switzerland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Never again!”
1 of 5 stars Reviewed July 26, 2013

I stayed in this hotel for three nights and it was one of the worst experiences that I ever had.

Bad was:
- RUDE staff. Receptionist has OVERCHARGED me by 25 CHF, and when I tried to explain she refused any explanation. The refund was made only after the call to booking.com and a Scandal with the receptionist. When I've asked about it, I get an answer that it is my problem to call and to prove anything to them.

- Always long queues on reception. It took 15 minutes just to wait for my turn to check out. There are huge groups of tourists in the hotel and they are not able to serve them all.

- Stupid uncomfortable system with a lift. It goes only with the room key and system works one time out of three. The room keys are frequently demagnetizing after a day use and you cannot access you room or even your floor!

- When I needed to park car I had to leave it in front of the parking and go to the reception for the first time. The automatic opening was not working. The parking was overcrowded and there were lots of cars.

- The room was fine, but a bit scratched. Worst thing was the loud noise of the construction site, which was nearby. On my vacations I woke up at 7 a.m. because of the loud noise from it.

Just imagine the thing: you parked your car on the parking and you cannot enter the hotel as the entrance is also by the card, which is demagnetized. You call to the reception and then you come to the reception and wait in the queue as you can not reach your floor. Then you come to the lift and wait, as there are huge groups coming in it. Then you get into the lift, but the system doesn't recognize you and you go to the 7th floor instead of 3rd. And than again - it could last for 15 minutes surfing in the lift.

Terrible experience with the staff, I never saw receptionist arguing about the rates and overcharging me straight away. Never again.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    52
    124
    55
    13
    5
See reviews for
36
107
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Basel, Switzerland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 16, 2013

Nice, clean hotel, we could enjoy some views, breakfast not included unfortunately (15CHF per person), however just in front of the hotel, there is a nice bakery worth the visit.
The hotel is not in Lugano but in Paradise, a good 20 min walking from Lugano. Other than that hotel was good! and service was really good and helpful!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 11, 2013

Staying at the IBIS Lugano is an overall pleasant experience. The rooms are modest but comfortable, the staff is friendly and responsive, and the location is excellent. If you are looking for a fun way to spend 1-2 hours, I highly recommend taking a ride to the top of Monte San Salvatore. http://www.montesansalvatore.ch/it/home/ The lift is only two blocks from the IBIS.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
59 reviews 59 reviews
49 hotel reviews
Reviews in 40 cities Reviews in 40 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed July 4, 2013

Typical ibis room, with very well laid out bathroom with stand-alone shower.
Breakfast didn't offer any hot dishes, but TV carried BBC & ITV channels which was an unusual bonus. Sleep quality was fine on the 7th floor.
Plenty of nearby shops and restaurants.

One night here between the Wilhelm Tell Express and the Bernina Pass Bus.
If coming down by train, don't get off at Lugano and stay one for the next stop, Lugano-Paradiso to greatly shorten your walk.
If you're looking for the Bernina Pass Bus, take train back to Lugano, then on exiting the station towards the lake turn left and walk about 300m to find an A4-sized sign at the stop.
Can't miss the bus, it's white & red with Bernina Pass Bus written on it.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 19, 2013

This new constructed Hotel is very well located close to the lake in Lugano. The rooms are typically IBIS design, everything is clean and works well.

Well the bathroom is like on Cruise Ship, very small but fits the needs. It is clean and you have all the necessary things.

The main problems are the Elevators, especially in the morning when many people are moving, you probably get stuck for 15 -20min trying to get the elevator.

Overall the Staff is nice and always helpful.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2013

The hotel room is not very spacious but it is newly furnished with modern design. Room and toilet are clean, staff are helpful, and location is convenient. In general the hotel is recommendable. However, some areas could be further advanced. I was wake up one night by some kind of alarm during mid-night due to probably false fire alarm.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 20, 2013

Hotel is new and very good. It is a 15min walk from the centre but for the room rate for it is still well located. Great parking though not a lot of choice of Restaurants within 5mins of the Hotel. Would overall recommend this for as a value for money Hotel in a town that is generally over priced

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Additional Information about Ibis Lugano Paradiso

Address: Via Geretta 10A, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #20 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis Lugano Paradiso 2*
Number of rooms: 70
Official Description (provided by the hotel):
Opening in July 2012, this hotel is situated in Lugano-Paradiso, not far from the town's historic center, sophisticated shops and conference center. Open year round, the ibis hotel is an ideal base for business trips, relaxing vacations and restful weekends. The hotel boasts modern and elegant soundproofed rooms offering maximum comfort, as well a bar and breakfast room. Free WIFI access. ... more   less 
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