We travelled with a small group. When we arrived we found our room door wide open and also the windows open, which we thought was strange. We went out into Lugano, closing door and windows and when we came back ,the room smelt of a sewer or toilet smell even though the toilet itself was not smelly. So smelly that we asked to change our room and were told that there were no other rooms available and we would not find anything else in Lugano due to the Locarno film festival. While we looked for another hotel on the internet, our tour guide requested another room. Meanwhile someone was frantically cleaning the carpet leaving the door and windows open again so there had been a previous issue. The moustached "gentleman" on reception told our guide that there was no other room, that we had been in the room all afternoon and had probably therefore made it smelly and then threatened to stop speaking English as she spoke no Italian. The lady on the desk was also most unwelcoming. Eventually they said they had another room which was booked for someone arriving at 11pm that night and they changed our room. That room was fine except the safe was blocked open and still very hot due to no air conditioning so we were so grateful that the weather turned stormy. Bathroom shower rather dangerous, slippy. The breakfast was poor, croissants hard and rolls hard, poor cereal some ham and cheese. I asked for a caffé latte and was brought black coffee and cold milk (unheard of in Ticino or Italy). We stayed there for two days. A third person was more amenable when he realised that the group would not go back there. Sorry to the person arriving at 11pm if the smell remained but they cleaned the room all afternoon so hopefully it was better by then. The hotel is quite a walk from the station and one side is on a busy road but the other is over a quiet car park. This was the worst hotel of the 9 day tour. For some reason the ground floor is also a bike shop. Apparently the pizzeria restaurant is ok but we didn't eat there.
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- Also Known As:
- Minotel Lugano