One of the few remaining family run hotels in Lugano and it has a very warm feel as all staff from reception, to the maids, and waiters were very friendly.
The room was of a good size, very clean, with very comfortable bed and high quality bed lined. Some of the furniture was borderline old/vintage but on the whole good and charming; although the armchair should be re-upholstered. The bathroom was brand new as it had recently been refurbished and very nice. The room had a nice large balcony with partial view of lake Lugano. No aircon in the room which mean the room was rather hot at night for sleeping as it was about 30C during the day. But I understand they are progressively installing it in the rooms.
The free wifi worked very well.
The gym/spa was a let down as the gym portion was very small and also used to store furniture which I believe is rather a health & safety hazard. Also there was no aircon which means it was very hot in the basement to use the treadmill or bike. The spa area with sauna was basically turned off so I assumed one had to prebook to use it, which is rather cumbersome. Might just be better to do away with the whole thing and not advertise it rather than disappointing customers who want to use it. Also there was no wifi connecting in the gym.
I stayed nearly a week and had halfboard, which meant I ate dinner every night at the hotel. The menu was varied and always delicious and the service excellent. I recommend it. And the old owners of the hotel came round every evening to greet the customers which I thought was a very nice touch.